Myrtle Pulley
Oklahoma City,OK
Work Preference
Summary
Dedicated front desk receptionist with proven ability to manage appointments, enhance customer satisfaction, and maintain office organization. Strong attention to detail and effective communication skills drive exceptional service delivery.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Front Desk Receptionist
Jay Bee's Automotives
Buffalo, New York
04.2023 - 12.2024
- Greeted customers warmly and directed to appropriate services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed phone calls and scheduled vehicle service appointments, ensuring efficient use of technician time.
- Assisted with scheduling appointments for clients and visitors.
- Provided information regarding services and promotions to clients effectively.
- Processed payments accurately for completed automotive services.
- Resolved customer complaints and issues promptly, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of the front desk area daily.
- Organized and maintained office files alongside customer records efficiently.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory, placed replenishment orders, and monitored deliveries to maintain operational efficiency.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Ensured confidentiality of sensitive information in a confidential manner.
- Developed and maintained digital and physical filing systems for records, correspondence, and other material.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted technicians by relaying customer concerns and service requests.
Certified Nursing Assistant
Grace Manor
Buffalo, New York
10.2006 - 05.2008
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to residents.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Participated in educational programs related to nursing assistant skills development.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
High School Diploma -
Lafayette High School
Buffalo, NY06-1989
Skills
- Customer service
- Appointment scheduling
- Payment processing
- Document verification
- File management
- Administrative support
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Professionalism
Certification
- Certified Recovery Peer Advocate
Timeline
Front Desk Receptionist
Jay Bee's Automotives
04.2023 - 12.2024
Certified Nursing Assistant
Grace Manor
10.2006 - 05.2008
High School Diploma -
Lafayette High School