Mytiera Reed
Austin,Texas
Summary
Dedicated hard worker with great customer service and sale skills who is looking for a position that will benefit from my current skill set and allow for further growth within the company.
Overview
9
9
years of professional experience
Work History
Open Enrollment Specialist
Sendero Health Plans
10.2023 - 03.2024
- Collaborated with HR teams to improve benefit offerings, resulting in more diversified options for employees.
- Managed enrollment deadlines effectively, ensuring all employees had ample time to make informed decisions about their benefits.
- Modified, updated and processed existing policies.
- Collected premiums and issued accurate receipts.
- Assisted in developing a online portal for open enrollment submissions, streamlining the process for both employees and administrators alike.
Content Review Analyst
Accenture Flex
04.2020 - 10.2023
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Participated in requirements meetings to understand business needs.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized specialized software to capture and process data.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Customer Service Representative
Concentrix
03.2016 - 03.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Sales Representative
Starwood Hotels
10.2014 - 03.2016
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customers questions about products, prices, availability, and credit terms.
Education
High School Diploma -
Mccallum High School
Austin, TX06.2014
Skills
- Documentation abilities
- Microsoft Office
- Eligibility Determination
- Data Entry Software
- Customer Service
- Meeting sales goals
Timeline
Open Enrollment Specialist
Sendero Health Plans
10.2023 - 03.2024
Content Review Analyst
Accenture Flex
04.2020 - 10.2023
Customer Service Representative
Concentrix
03.2016 - 03.2019
Sales Representative
Starwood Hotels
10.2014 - 03.2016
High School Diploma -
Mccallum High School
Similar Profiles
LAURA GRAYLAURA GRAY
RN Case Manager at Sendero Health PlansRN Case Manager at Sendero Health Plans
Sascha RomanSascha Roman
Operations Specialist at SENDERO HEALTH PLANSOperations Specialist at SENDERO HEALTH PLANS
Sascha RomanSascha Roman
OPERATIONS SPECIALIST at Sendero Health PlansOPERATIONS SPECIALIST at Sendero Health Plans