Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Myungsup Kim

Los Angeles,CA

Summary

Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Inspiring Head Server with distinguished history of increasing service standards and maximizing sales. Committed to best-in-class leadership and customer service with knowledge of conflict resolution and POS terminal operation. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

5
5
years of professional experience

Work History

Head Server

Ten-BBQ
Los Angeles, CA
08.2021 - Current
  • Greeted guests, provided menus and answered questions regarding menu items.
  • Supervised service staff in providing quality service to customers in a timely manner.
  • Managed cash register operations including ringing up orders and processing payments accurately.
  • Tracked inventory levels of restaurant supplies and placed orders as needed.
  • Trained new servers on menu items and restaurant standards.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Customer Service Representative

Verizon Wireless
Los Angeles, CA
03.2020 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server

Yupdduk
Los Angeles, CA
01.2019 - 02.2020
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.

Education

Associate of Arts - Accountant

California State University, Northridge
Northridge
12-2025

Skills

  • Point of Sale (POS) System Operations
  • Menu Memorization
  • Service Prioritization
  • High-Volume Dining
  • Safe Food Handling
  • Team Management
  • Cash Handling

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual

Timeline

Head Server

Ten-BBQ
08.2021 - Current

Customer Service Representative

Verizon Wireless
03.2020 - 04.2021

Server

Yupdduk
01.2019 - 02.2020

Associate of Arts - Accountant

California State University, Northridge
Michael Myungsup Kim