Nabila Kamal
Philadelphia,PA
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Hampton Inn Suites
02.2023 - Current
- Supervise front desk staff and ensure that they provide excellent customer service
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Train and coach front desk staff
Technical Support Agent
Apple, Sykes Call Center
07.2021 - 07.2022
- Handled 50+ calls per day,giving detailed, personalized,friendly,and polite services to ensure costumer retention and satisfaction.
- Assisted costumer with technical problems on their IOS/OS devices
- Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Office Administrator
Fipro Construction LLC
10.2020 - 06.2021
- Answering maintenance calls.
- Scheduling appointments and delegating work.
- Performing weekly bookkeeping of receipts.
Bartender Supervisor
Hilton Garden Inn Hotel
10.2018 - 03.2020
- Served food and beverages to hotel guests daily.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - Marketing
University of Casablanca
Casablanca, Morocco06-2018
Associate of Arts - Marketing
École De Technologie Supérieure
Casablanca Morocco07-2017
Skills
- IOS devices, Microsoft products
- Guest relations
- Customer service management
- Fluent in French and Arabic
Timeline
Front Desk Supervisor
Hampton Inn Suites
02.2023 - Current
Technical Support Agent
Apple, Sykes Call Center
07.2021 - 07.2022
Office Administrator
Fipro Construction LLC
10.2020 - 06.2021
Bartender Supervisor
Hilton Garden Inn Hotel
10.2018 - 03.2020
Bachelor of Arts - Marketing
University of Casablanca
Associate of Arts - Marketing
École De Technologie Supérieure
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