Nacene Solis
Visalia,CA
Summary
Dynamic merchandise leader with a proven track record at Kohls Department Store, excelling in customer satisfaction and team leadership. Expert in cross-selling techniques and inventory management, I have successfully trained staff to enhance service delivery,resulting in improved customer engagement and loyalty.
Overview
4
4
years of professional experience
Work History
Sales Lead
Kohls Department Store
Visalia, CA
09.2024 - 02.2026
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Trained new staff on customer service standards and operational procedures to ensure consistency in service delivery.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Optimized inventory management to meet sales demand without overstocking.
Supervisor
Party City
Visalia, CA
09.2021 - 07.2024
- Ensured compliance with safety standards and company policies in all store activities.
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction levels.
Skills
Cross-selling techniques
Stockroom management
Lead generation
Merchandise flow
Team leadership
Cash handling
Sales strategy
Point of sale operation
Sales training
Stock management
Processing payments
Teamwork
Problem-solving
Reliability
Customer satisfaction
Sales process
Timeline
Sales Lead
Kohls Department Store
09.2024 - 02.2026
Supervisor
Party City
09.2021 - 07.2024