Wali Naqvi
Odenton,MD
Summary
Profit and patient care oriented director of operations for struggling healthcare organizations in need of procedural, operational and image redevelopment. Strong practice development talent with ability to provide catalytic growth in emergent financial situations toward turnaround of diminishing clinical case load. Excellent business, technical, mechanical and computer acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
Personic Health
12.2020 - Current
- Evaluated and oversaw 60 employee skillsets and reappropriated talent toward more effective roles per individual talents.
- Developed, communicated and administered clear policies and procedures to streamline operations and cut waste and costs.
- Conducted patient focus groups toward development of optimal care quality corrections and patient service improvement.
- Developed standards, objectives, measurement guidelines for clinical performance with subsequent periodic evaluation, reporting and correction.
- Ensured daily clinical operations, including facilities, staff, equipment and technologies, continued at par toward improvement.
- Liaised with vendors, providers and suppliers to develop cost reductions and proposal processes.
- Complied with all regulations and ensured licenses, inspections and other legal requirements remained up to date.
Practice Manager
Tower Health
06.2019 - 01.2021
- Motivated staff by offering direction and providing constructive feedback
- Created and maintained electronic record management (EMR) systems to store data and develop reports
- Coordinated financial operations, including budgeting, accounting, expenses, and financial reporting
- Developed and implemented policies and procedures for the facility
- Established a new Cardiology Practice
- Consulted with clinicians to develop business strategy
- Complied with OSHA and HIPAA regulations
- Addressed any patient or team member concerns immediately
- Oversaw a team of 10 providers including the Chief Medical Officer
- Oversaw 4 assistants, technicians, and office administrators
Regional Director
Scribe Care Inc
06.2018 - 06.2019
- Strengthened customer relationships by streamlining ER data capture operations as a result of proactively managing and optimizing medical scribe services
- Recruited talented individuals bringing strong problem solving and analytical skills to address day to day operations
- Conducted weekly meetings with staff to discuss and optimize strategies
- Trained, coached, and mentored staff to ensure smooth adoption of new directives
- Promoted the company by creating/giving exciting and dynamic presentations to existing/potential customers
Medical Scribe Manager
CEP America
05.2015 - 05.2018
- Led oversight of 30 scribes that were capturing data, documenting doctors charts, and performing analysis of the recorded data for the MDs
- Worked with patients, MDs, and nursing staff to better understand their operational requirements in order to provide service which improved efficiency
- Monitored social media and online sources for industry trends
- Provided training to new scribes, ensured staff understood directions, and resolved conflicts affecting performance
- Developed team communications and information for daily/bi-weekly staff meetings
Business Manager
Thai Pan
01.2016 - 06.2019
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Improved operational efficiency by adopting new technologies and training staff on best practices.
Marketing Research Analyst
WurdMedia
11.2011 - 05.2015
- Performed market analysis and research on the competition
- Collected quantitative and qualitative data from marketing campaigns
- Supported 5 members of the marketing team in daily administration tasks
- Collected and analyzed consumer data, including demographics, preferences, and purchasing trends
- Drafted reports and presentations to illustrate research findings
- Measured marketing, advertising, and communications program performance and developed strategy
Education
Bachelor of Science - Information Systems & Management
University of Maryland
Maryland2019
Skills
- Data analysis
- Credentialed EPIC Trainer
- Proficient in EMR's EPIC, Medi tech, Cerner, and NextGen
- Spoken Urdu and Hindi
- Written Arabic and Urdu
- Business growth and retention
- Operational improvement
- Budget preparation
- Business operations
- Facility oversight
- Personnel management
Certification
EPIC Credentialed Trainer 2020
EPIC CT, Tower Health - December 2020
Timeline
Director of Operations
Personic Health
12.2020 - Current
Practice Manager
Tower Health
06.2019 - 01.2021
Regional Director
Scribe Care Inc
06.2018 - 06.2019
Business Manager
Thai Pan
01.2016 - 06.2019
Medical Scribe Manager
CEP America
05.2015 - 05.2018
Marketing Research Analyst
WurdMedia
11.2011 - 05.2015
Bachelor of Science - Information Systems & Management
University of Maryland
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