Naddria Santos-Parella
Plumas Lake ,CA
Summary
Experienced and results-driven veterinary professional with comprehensive expertise in practice management, reception, and administrative operations. Proven ability to lead and support cross-functional teams while maintaining efficient clinic workflows and high standards of patient care. Skilled in client relations, staff supervision, scheduling, billing, payroll support, and inventory control. Recognized for fostering a compassionate, client-centered environment while strengthening operational performance and financial accountability. Adept at balancing leadership responsibilities with hands-on administrative support in fast-paced veterinary settings.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Willow Creek Veterinary Clinic
08.2025 - Current
- Managed front desk operations, ensuring smooth patient flow and optimal scheduling.
- Handled client inquiries and appointment bookings using veterinary practice management software.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Organized, maintained and updated information in computer databases.
- Hybrid Remote work assisting clients over the phone, by email and texting communicating software.
- Working with our doctor from a hybrid remote setting.
Licensed Life Insurance Agent
Self Employed
06.2025 - Current
- Meet with clients to assess their financial situation, goals, and insurance needs.
- Explain different types of life insurance.
- Analyze existing coverage and identify gaps or overlaps.
- Recommend policies that best fit the client's financial objectives and budget.
- Present life insurance products from one or more insurers.
- Prepare and deliver formal insurance quotes and illustrations.
- Assist clients in completing applications and required documentation.
- Submit applications and follow up with insurance companies on underwriting decisions.
- Deliver approved policies and explain terms, benefits, and exclusions.
Licensed Eyelash Technician
Self-Employed
09.2023 - 05.2025
- Performed eyelash extension applications using diverse techniques and materials.
- Ensured compliance with health and safety regulations during all procedures.
- Educated clients on aftercare practices to enhance lash longevity and appearance.
- Developed personalized treatment plans based on individual client needs and preferences.
- Maintained cleanliness and organization of workstations to promote a professional environment.
- Trained junior technicians on application methods and customer service standards.
Front Desk Coordinator
Herc Rentals
09.2022 - 05.2024
- Streamlined rental equipment processing workflow by implementing cross-departmental communication protocols, reducing customer wait times and enhancing service delivery.
- Developed and maintained comprehensive tracking systems for equipment inventory, optimizing resource allocation and minimizing equipment downtime.
- Led front desk operations coordination with multiple departments, ensuring seamless customer experience from initial contact through delivery completion.
- Managed complex billing cycles and payment processing while maintaining accurate documentation for high-value equipment rentals.
- Initiated new customer service protocols that improved response efficiency and strengthened client relationships across multiple service channels.
Manager
Blue Cross Pet Hospital
10.2020 - 06.2022
- Managed staff schedules and training programs to enhance team performance.
- Oversaw inventory management and procurement of medical supplies.
- Trained new hires on hospital policies, procedures, and best practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receptionist
Blue Cross Pet Hospital
11.2018 - 10.2020
- Streamlined veterinary clinic operations by coordinating appointment scheduling, insurance verifications, and medical record management while ensuring HIPAA compliance.
- Implemented digital filing system for patient records, reducing document retrieval time and enhancing workflow efficiency in high-volume veterinary practice.
- Maintained positive client relationships while coordinating with veterinary team to ensure smooth patient flow and exceptional service delivery.
- Optimized front desk operations through systematic organization of medical records, prescription processing, and payment reconciliation procedures.
Receptionist
VCA Sacramento Veterinary Referral Center
06.2017 - 11.2018
- Enhanced front desk operations by implementing efficient scheduling protocols and maintaining accurate patient documentation across multiple veterinary departments.
- Facilitated seamless communication between pet owners and medical staff while managing complex payment processing and insurance documentation.
- Optimized client service workflow by developing structured filing systems and maintaining detailed records of patient histories and treatment plans.
- Built strong relationships with veterinary teams and external hospitals while ensuring accurate transfer of critical patient information and care updates.
Education
High School Diploma -
Mira Loma High School
Sacramento, CAGeneral Studies
American River College
Sacramento, CASkills
- Customer Service, Attention to detail, Time Management, Listening Skills, Scheduling, Payment Processing, Microsoft Office, Excel, Word, Outlook, Data Entry, Medical Records, Medical Billing, Coding, QuickBooks, Salesforce, Google Docs, Office Management, Scheduling, Bookkeeping, Conflict Resolution, Leadership, Phone Systems, Marketing, Social Media, Team Management, Hybrid Remote
Timeline
Front Desk Receptionist
Willow Creek Veterinary Clinic
08.2025 - Current
Licensed Life Insurance Agent
Self Employed
06.2025 - Current
Licensed Eyelash Technician
Self-Employed
09.2023 - 05.2025
Front Desk Coordinator
Herc Rentals
09.2022 - 05.2024
Manager
Blue Cross Pet Hospital
10.2020 - 06.2022
Receptionist
Blue Cross Pet Hospital
11.2018 - 10.2020
Receptionist
VCA Sacramento Veterinary Referral Center
06.2017 - 11.2018
General Studies
American River College
High School Diploma -
Mira Loma High School