NADEAN RAPER
Greensboro,NC
Summary
Energetic future educator with proven skills in teaching diverse subjects. Great understanding of how to keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Highly tolerant, dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in literacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Rep
Levolor
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Treasurer/Data Manager
Guilford County School System
12.2018 - 02.2022
- Implemented best practices in treasury operations, increasing departmental effectiveness and productivity.
- Managed daily attendance for all students and staff.
- Completed and submitted daily reports to the the district.
- Managed the school budget every year, by allocating funds to each school department.
- Managed the front office by directing visitors, checking in and out students, and working the phone.
- Submitted and managed staff payroll for the school.
Senior Customer Service Specialist
STANLEY BLACK & DECKER/NEWELL BRANDS
01.2010 - 01.2018
- Responsible for resolving customer service complaints and questions, by identifying the cause to make it right for the customer
- Performed a variety of research necessary to ensure customer satisfaction, loyalty, and belief in the brand
- Conducted root-cause analysis research in SAP database, which includes customer orders and account information
- Before orders and accounts are successfully processed, root-cause analysis was conducted to determine and apply the best resolution in preventing reoccurring issues.
Education
Bachelor of Arts - Elementary Education
North Carolina Central University
Durham, NC12.2025
Skills
- Student Engagement
- Curriculum Implementation
- Classroom Instruction
- Small Group Instruction
- Serving Diverse Communities
- Student assessment
- Community involvement
- Cultural Sensitivity
- Lesson Planning
Timeline
Customer Service Rep
Levolor
05.2022 - Current
Treasurer/Data Manager
Guilford County School System
12.2018 - 02.2022
Senior Customer Service Specialist
STANLEY BLACK & DECKER/NEWELL BRANDS
01.2010 - 01.2018
Bachelor of Arts - Elementary Education
North Carolina Central University
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