Dynamic professional with a proven track record at LabCorp, adept in phlebotomy and customer service. Excelled in reducing patient wait times and enhancing satisfaction through compassionate care and meticulous attention to detail. Collaborated effectively to boost team productivity and implement time-saving procedures, demonstrating strong supervisory and Microsoft Office skills.
Hi, I’m
Nadia Caruth-Gray
Birmingham,AL
Summary
Overview
18
years of professional experience
Work History
Marshalls Department Store
Sales Associate
11.2024 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Birmingham City Schools
Teacher's Assistant
03.2023 - Current
Job overview
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
Premise Health
Health and Wellness Screener
03.2017 - 11.2023
Job overview
- Adapted quickly to changing organizational demands while continuing to deliver exceptional care during peak periods.
- Identified potential health risks with thorough assessments, contributing to proactive healthcare management.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and best practices.
- Prioritized patient safety throughout the screening process, ensuring that all necessary precautions and protocols were followed to minimize risk.
- Participated in community outreach events, providing accessible health screenings to underserved populations.
- Ensured accurate documentation of screening results, facilitating effective communication between healthcare providers.
- Enhanced patient experience by providing personalized health and wellness screenings.
LabCorp
Laboratory Collection Specialist
03.2007 - 06.2019
Job overview
- Assisted in developing training materials for new hires, ensuring consistent quality across all staff members.
- Reduced patient wait times by quickly processing specimens and entering data into the laboratory information system.
- Streamlined sample processing by implementing time-saving techniques and procedures.
- Collaborated with team members to complete high-priority tasks, enhancing overall productivity.
- Expedited delivery of test results by promptly transmitting completed reports to ordering physicians.
- Decreased errors in sample handling by implementing clear labeling procedures, reducing misidentification incidents.
- Increased patient satisfaction by providing compassionate service during sample collection process.
- Ensured accurate test results with meticulous attention to detail in specimen collection and labeling.
Education
Walden UniversityMinneapolis, MN
Doctorate from Human Services
University Overview
Faulkner UniversityMontgomery, AL
Masters from Counseling Psychology
05.2021
University Overview
Skills
- Customer Service
- Phlebotomy
- Data entry
- Typing
- Microsoft office
- Supervisory
Timeline
Sales Associate
Marshalls Department Store
11.2024 - Current
Teacher's Assistant
Birmingham City Schools
03.2023 - Current
Health and Wellness Screener
Premise Health
03.2017 - 11.2023
Laboratory Collection Specialist
LabCorp
03.2007 - 06.2019
Walden University
Doctorate from Human Services
Faulkner University
Masters from Counseling Psychology
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