Nadia Cherkaoui
Estero,FL
Summary
Strong, confident leader with a passion towards healthcare and medicine. Self-motivated and capitalizes on the importance of patient care and organizational efficiency. Exceptional team-player looking to thrive in an educational, fast-paced environment.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Fountain Life
05.2024 - Current
- Manage overall patient care and assist with any requests, questions, while providing education of Fountain Life services.
- Collaborate with patients and clinical to develop comprehensive care plans tailored to individual patient needs.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Host patients on their day of medical testing, consisting of medical, administrative, and hospitality duties.
Front Desk/Call Center Representative
ClearlyDerm Dermatology
02.2022 - 02.2024
- Greet patients upon arrival, offer assistance, answer questions, and engage in pleasant conversation while managing check-in process
- Answer multi-line phone system to aid patients in anyway possible
- Work side-by-side with doctors to create schedules, set reminders, obtain surgical/medical codes, and organize their paperwork from insurance companies and hospitals
- Print and fax medical records and prescriptions for medical assistants
- Learned medical terminology to successfully communicate medical results to the pathology department
- Organize appearance of the office and keep waiting room tidy for patients
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical Receptionist
LPT Medical
11.2019 - 02.2022
- Transferred phone calls to correct personnel
- Kept inventory to order supplies through HR department
- Scheduled and reminded managers of important meetings/phone calls
- Answered customer questions on portable oxygen concentrators and CPAP machines
- Utilized Excel to keep track of employee sales
Hostess/Waitress/To-Go Specialist
The Original Pancake House - South Florida
06.2018 - 09.2019
- Greeted and seated customers
- Took all food and beverage orders
- Bussed tables, mopped, swept, rolled silverware
- Put orders into the kitchen and brought food out to customers
- Answered all To-Go orders through the phone and computer system
- Packed all To-Go orders
Education
Masters - Healthcare Administration
Florida Atlantic University
05.2025
Bachelor's Degree - Health Administration
Florida Atlantic University
Boca Raton, FL12.2023
High School Diploma -
Park Vista High School Adult Education
Lake Worth, FL05.2020
Skills
- Proficient in MS Office tools like Excel, Word, Powerpoint, Canva
- Proficient in various EHR systems (electronic health record)
- Experienced in obtaining, managing, and organizing medical records
- Significant knowledge regarding all health insurances
- Cash handling
- Appointment scheduling
- Strong work ethic from balancing full time jobs and full time college
- Advanced critical thinking and problem solving skills
Clubs/Activities
- Spanish National Honor Society
- MPower National Society of Psychology
- Habitat for Humanity
- Feeding South Florida
- Think Pink
- Paw Patrol
- SECME
Timeline
Patient Care Coordinator
Fountain Life
05.2024 - Current
Front Desk/Call Center Representative
ClearlyDerm Dermatology
02.2022 - 02.2024
Medical Receptionist
LPT Medical
11.2019 - 02.2022
Hostess/Waitress/To-Go Specialist
The Original Pancake House - South Florida
06.2018 - 09.2019
Masters - Healthcare Administration
Florida Atlantic University
Bachelor's Degree - Health Administration
Florida Atlantic University
High School Diploma -
Park Vista High School Adult Education
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