Nadia Emad
Miami,FL
Summary
With a strong set of problem-solving abilities, a willingness to learn, and excellent communication skills, I am well-prepared to contribute to team success and achieve positive results. Poised and ready to tackle new challenges, I bring dedication and enthusiasm to advance organizational objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Best Buy
09.2019 - 09.2023
- Provided coaching and mentoring to new hires
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new staff members and seasonal
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
Receptionist
Sanabria Lilliam MD
11.2018 - 09.2019
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Prepared patient charts accurately and neatly for the clinic.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Sales Associate
Finish Line
02.2018 - 11.2018
- Utilized effective communication techniques to educate customers on promotions and products.
- Proven ability to meet and exceed sales targets by upselling and cross-selling items.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Miami Sunset Senior High School
06.2018
Skills
- Product and service solutions
- Customer service excellence
- Appointment Scheduling
- Problem-solving abilities
- Friendly and Patient
- Complaint Handling
Timeline
Customer Service Specialist
Best Buy
09.2019 - 09.2023
Receptionist
Sanabria Lilliam MD
11.2018 - 09.2019
Sales Associate
Finish Line
02.2018 - 11.2018
High School Diploma -
Miami Sunset Senior High School
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