Nadia Garcia
Tucson,AZ
Summary
Dynamic professional with experience in customer service, hospitality, team coaching, and online selling. Skilled content moderator with strong analytical abilities and a focus on content integrity through thorough review processes. Demonstrated effective time management, contributing to a safer online community.
Overview
21
21
years of professional experience
Work History
Bookseller Manager, Customer Care
Arise
Tucson, AZ
12.2023 - Current
- Delivered customer service in a fast-paced retail environment
- Assisted customers with order placements and resolved concerns to enhance satisfaction
- Identify risk management techniques
- Review sales transactions for compliance with company policies
Content Moderator
Alorica
Tucson, Arizona
06.2020 - 11.2023
- Adapted quickly when presented with changing conditions or new technologies related to the role.
- Evaluated user-generated content for compliance with company policies and guidelines, ensuring a safe online environment
- Analyzed flagged content to determine appropriate actions, escalating critical issues to maintain community standards
- Trained new employees and supported manager in conducting audits, enhancing team knowledge and adherence to protocols
Personal Assistant and S&R Lead
Buffalo Exchange
Tucson, Arizona
06.2005 - 06.2020
- Maintained confidential files and records with a high level of accuracy and integrity for owners
- Oversaw vendor relationships, contracts, and performance for fairs at Cat Mountain, ensuring successful event execution
- Worked successfully with diverse group of coworkers to accomplish monthly newsletters
- Coordinated pick-up and delivery schedules with carriers to streamline logistics operations
- Negotiated freight rates to ensure cost savings and performed quality control
- Verified product counts against packing lists and invoices, assisting with loading and unloading trucks to maintain inventory accuracy
Education
Some College (No Degree) - Business
Pima Community College
Tucson, AZ04-2026
Skills
- Inventory management
- Project management
- Data analysis
- Customer service
- Conflict resolution
- Team collaboration
Accomplishments
Alorica All-Star Winner Sept. & Oct. 2022
Timeline
Bookseller Manager, Customer Care
Arise
12.2023 - Current
Content Moderator
Alorica
06.2020 - 11.2023
Personal Assistant and S&R Lead
Buffalo Exchange
06.2005 - 06.2020
Some College (No Degree) - Business
Pima Community College