Nadia Kollçinaku
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial skills, and interpersonal communication strengths.
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
7
7
years of professional experience
Work History
General Manager
Green Pie Company Inc.
01.2020 - Current
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Social Media Manager
Dolfi's House Bar & Restaurant
12.2022 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Assistant Manager
Boston Pie INC
09.2016 - 12.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
BS in Sociology / Minor in Psychology - Crime & Justice
Suffolk University
Boston, MA05.2020
Skills
- Operations Management
- Cost Control
- Sales Training
- Organizational Skills
- Team Leadership
- Staff Training
- Marketing and Promotions
- Content Creation
- Excellent Multitasking
- Creative Thinking
Languages
Albanian
Native or Bilingual
Turkish
Native or Bilingual
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Social Media Manager
Dolfi's House Bar & Restaurant
12.2022 - Current
General Manager
Green Pie Company Inc.
01.2020 - Current
Assistant Manager
Boston Pie INC
09.2016 - 12.2019
BS in Sociology / Minor in Psychology - Crime & Justice
Suffolk University
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