Nadia Lopez-Aviles
Pascagoula,MS
Summary
Dynamic and results-oriented professional with extensive experience in client relations and schedule coordination, notably at Dronet Realty Group. Expert in leveraging problem-solving abilities and product knowledge to enhance customer satisfaction and drive sales. Proven track record in staff management and conflict resolution, achieving significant improvements in client retention and service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Realtor
Dronet Realty Group
01.2023 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Office Manager
Jose Auto Center
06.2013 - 07.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Coordinator
Pure Concept Salon & Spa
07.2011 - 05.2013
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
Assistant Spa Manager
Jupiter Beach Resort & Spa
11.2009 - 07.2011
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Managed inventory effectively, ensuring adequate stock levels while minimizing waste and costs.
Front Desk Receptionist
Courtyard by Marriott
11.2008 - 07.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Education
No Degree - Real Estate
Coast Academy of Real Estate
Gulfport, MS11.2023
Not Complete - International Business And Finances
University of Cincinnati Clermont College
Batavia, OH08.2007
High School Diploma -
Amelia High School
Batavia, OH05.2003
Skills
- Client Relations
- Schedule Coordination
- Hospitality services
- Staff Management
- Problem-solving abilities
- Product Knowledge
Certification
- Licensed Mississippi Realtor - January 2024
- National Career Readiness Certificate, Silver Level -October 2023
- MS Smart Start Certificate, October 2023
Languages
Russian
Full Professional
Spanish
Elementary
Timeline
Realtor
Dronet Realty Group
01.2023 - Current
Office Manager
Jose Auto Center
06.2013 - 07.2022
Front Desk Coordinator
Pure Concept Salon & Spa
07.2011 - 05.2013
Assistant Spa Manager
Jupiter Beach Resort & Spa
11.2009 - 07.2011
Front Desk Receptionist
Courtyard by Marriott
11.2008 - 07.2011
No Degree - Real Estate
Coast Academy of Real Estate
Not Complete - International Business And Finances
University of Cincinnati Clermont College
High School Diploma -
Amelia High School
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