Nadia Miller

• Conducted thorough investigations to locate individuals using advanced skip tracing techniques TLO/IDI/CLEAR
• Utilized online databases and public records to gather critical information for case resolution.
• Worked daily case load 500-700 accounts
• Developed and maintained detailed case files, ensuring compliance with company policies and regulations.
• Worked closely with repossession agents to coordinate vehicle recoveries.
• Made daily collection calls to customers and recovery agents.
• Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
• Leveraged social media platforms to gather critical information on subjects, improving case outcomes.
• Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.

Collections customer service agent works remotely to collect taxes by securing missing tax returns and enrolling taxpayers into installment agreements, by determining their ability to pay by securing financial information, to resolve the delinquencies. Also provides knowledge to taxpayers in-regards, to their tax obligations. Ensures IRS assets are protected when deemed necessary by filling Tax Lien/or bank Levy to enforce taxpayer compliance.

Automotive call center main focus was vehicle repossession. Would take 60+ calls a day both Inbound/Outbound from both the clients/repo agents to provide and update account information. Inbound calls from the debtors only to provide contact information for the repo agents so the debtors could retrieve their personal property or vehicle back. Would have a case load of 400-600 accounts. Would update every 5-7 days or 2 weeks depending on the account.

Systems used: RDN: to work accounts, TLO to skip trace, CLEAR: to skip trace, social media to assist in skip tracing as well.