Nadia Rashed
Pasadena,MD
Summary
Proficient state licensed Pharmacy Technician and highest tipped out server in multiple restaurants. Knowledgeable in all facets of pharmaceuticals and serving operations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Known for building strong relationships with patients and guests due to a welcoming attitude. Handles high-pressure situations with undeniable grace and safety due to being detail-oriented. Goes above and beyond the company's goal and core values. Eager to launch career as a flight attendant/cabin crew and bring exceptional customer service and skills for American Airlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
09.2022 - Current
- Cultivated warm relationships with regular and new guests.
- Checked IDs to verify ages and uphold Maryland liquor laws.
- Noted special guest requests and followed up with fellow staff to confirm delivery.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Resolved challenging guests complaints to full satisfaction.
- Fostered positive environment of learning to support co-servers/trainees on responsibilities and resolve any inquiries.
- Collaborated with coworkers to improve operations in frantic and understaffed environment.
Lead Pharmacy Technician
Rite Aid
03.2021 - Current
- Performing in fast-paced environment-demonstrating compassionate and genuine care for patients
- Assist pharmacist under compliance to Maryland state law and The Board Of Pharmacy; improving workflow
- Entering invoices holding over $100k
- Bill, fill and dispense medications
- Perform medication reconciliation
- Assist patients with covid testing and vaccines
- Manages all assigned workflow stations; including drop-off, pickup, drive thru and phone
- Assist co-technicians and floaters at all times with any inquiries and help with the new hires training
- Participated in Pharmacy Technician University
Server
The Choptank
06.2024 - 10.2024
- Demonstrates strong multi-tasking skills by managing multiple tables alongside observing and assisting team members simultaneously without compromising service quality.
- Eagerness to seek out new ways to make the experience remarkable and tailored to each individual guest by having the ability to read guest with grace and foresight.
- Follows steps of service for food and beverages with focused attention to guests' allergens/dietary restrictions and needs.
- Conducts business in professional and orderly manner by utilizing systems, standardized procedures, and organization.
- Proper serving etiquette and mising-en-place when possible.
- Mentors new team members for career advancement, fostering a pipeline of future leaders within the organization.
Crew Member /Trainer
Dunkin' Donuts/ Baskin Robins
08.2018 - 02.2022
- Performed responsibilities to exceed franchise standards.
- Adapts quickly to new trends and informs customers of current promotions when appropriate.
- Help customers complete purchases and resolve customers inquiries and complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Spearheaded regular maintenance to keep building and equipment in peak condition and replenish sales floor merchandise.
- Trained new hires, resulting in stronger staff development and increased productivity.
Education
State Certification - Pharmacy
Pharmacy Technician University
02.2023
Associate of Science -
Anne Arundel Community College
07.2021
Non-Degree Personal Enrichment Program
Anne Arundel Community College
05.2020
High School Diploma -
North East High School
05.2020
Skills
- Complaint resolution and guest satisfaction
- Confidentiality and HIPAA
- Pharmaceutical sales and services
- Medical terminology knowledge
- Team collaboration and Training
- Company Culture and Values
- Emergency Procedure Knowledge
- Active Learner
- Complex Problem-Solving
- Hospitality service expertise
- Staff Training and Development
- Occupational safety
Certification
- Non-Degree Personal Enrichment Program
- AFJROTC Certificate of Training
- Certificate of PLTW Biomedical Science Human Body Systems
- Certified and completed Stop The Bleed Course
- Pharmacy Technician University Certificate of Training
- Certified and completed The Atlas Restaurant Group Training
Languages
English
Native or Bilingual
Arabic
Limited Working
Tagalog
Elementary
Spanish
Elementary
Timeline
Server
The Choptank
06.2024 - 10.2024
Server
The Cheesecake Factory
09.2022 - Current
Lead Pharmacy Technician
Rite Aid
03.2021 - Current
Crew Member /Trainer
Dunkin' Donuts/ Baskin Robins
08.2018 - 02.2022
Associate of Science -
Anne Arundel Community College
Non-Degree Personal Enrichment Program
Anne Arundel Community College
High School Diploma -
North East High School
State Certification - Pharmacy
Pharmacy Technician University
Similar Profiles
Chad HughesChad Hughes
Server at Cheesecake Factory IncServer at Cheesecake Factory Inc
Carter KnudsonCarter Knudson
Bartender at The Cheesecake FactoryBartender at The Cheesecake Factory
David CanoyDavid Canoy
Bartender/Server at The Cheesecake Factory RestaurantBartender/Server at The Cheesecake Factory Restaurant
Max JaynesMax Jaynes
Front of House Manager at The Cheesecake FactoryFront of House Manager at The Cheesecake Factory
JOHN LUOMAJOHN LUOMA
Director of Business Development at BarTrackDirector of Business Development at BarTrack