Nadia Santiago
Las Vegas,NV
Summary
Detail-oriented and highly organized administrative professional with over three years of experience coordinating patient services, managing complex documentation, and supporting cross-functional teams in fast-paced healthcare environments. Proven ability to prioritize competing deadlines, maintain accurate records, and communicate effectively with clients, medical providers, and leadership. Recognized for strong problem-solving skills, adaptability, and a commitment to accuracy, professionalism, and continuous learning.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Medical Necessity Writer
Giving Home Health Care
Las Vegas, NV
11.2022 - 03.2026
- Managed a caseload of 150+ patients by completing documentation, benefit renewals, and DME requests.
- Collaborated with patients, physicians, home health staff, and vendors to resolve issues and support care coordination.
- Maintained accurate EMR records, performed high-volume data entry, monitored patient progress, and prioritized competing deadlines while ensuring compliance with program requirements.
Personal Shopper
Walmart
Las Vegas, NV
07.2021 - 04.2022
- Coordinated high-volume order fulfillment, maintaining precision and punctuality while handling substitutions and liaising with customers and team members.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
Brand Representative
Hollister
Las Vegas, NV
07.2020 - 03.2021
- Drove sales performance through personalized customer interactions and product recommendations.
- Trained and mentored new team members on brand standards and customer service excellence.
Crew Member
Chipotle
Las Vegas, NV
01.2020 - 04.2020
- Prepared food items following quality standards and safety guidelines.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Applied Science - Computing And Information Technology (In Progress)
College of Southern Nevada
Las Vegas, NVSkills
- EMR software
- Salesforce CRM
- Data management
- Microsoft Office Suite
- Google Suite
- Asana
- Analytical thinking
- Strong time management
Certification
Microsoft Office Specialist (MOS) Certification
Timeline
Medical Necessity Writer
Giving Home Health Care
11.2022 - 03.2026
Personal Shopper
Walmart
07.2021 - 04.2022
Brand Representative
Hollister
07.2020 - 03.2021
Crew Member
Chipotle
01.2020 - 04.2020
Associate of Applied Science - Computing And Information Technology (In Progress)
College of Southern Nevada