Nadia Taylor
Raeford,US
Summary
Results driven MBA candidate specializing in Project Management and holding a Bachelor's degree in Intelligence Studies, with a strong foundation in analytical thinking, research, and operational planning. Experienced in coordinating projects, conducting data analysis, and managing communications with diverse stakeholders. Demonstrates strong attention to detail, problem-solving abilities, and a commitment to handling sensitive information with discretion. Seeking leverage technical, analytical, and leadership skills in a dynamic environment supporting national security or business systems operations.
Overview
5
5
years of professional experience
Work History
Graduate Assistant
Fayetteville State University
Fayetteville, NC
01.2026 - Current
- Assisted faculty in developing course materials and instructional resources.
- Scheduled appointments, maintained calendars, and organized departmental records and files.
- Conducted research to support academic projects and enhance curriculum effectiveness.
- Facilitated communication between students and faculty regarding academic policies and procedures.
- Developed strong communication skills by presenting research findings at conferences, meetings, and academic gatherings.
- Organized events and workshops for promoting learning outside the classroom, fostering a sense of community among students.
- Drafted and sent professional emails to external vendors and organizations to request information, quotes, and materials.
- Utilized Microsoft Office (Excel, Word, PowerPoint) and other systems for data management and reporting.
Seasonal Client Services Provider
H&R Block
Fort Liberty, NC
01.2025 - 04.2025
- Provided personalized tax assistance and financial guidance to diverse clients, ensuring accurate documentation and maintaining high client satisfaction rates
- Managed complex tax documentation while adhering to strict compliance standards, resolving client inquiries efficiently
- Streamlined front desk operations by implementing efficient cash handling procedures and optimizing customer service workflows
- Balanced multiple priorities while maintaining accurate transaction records and resolving customer concerns promptly
- Coordinated with team members to maintain organized workspace and deliver exceptional customer service during peak tax season
- Led front desk modernization initiative by implementing digital documentation systems, resulting in improved customer service response times
- Created and maintained positive client relationships through personalized service approach, contributing to sustained customer loyalty
CIVIC ENGAGEMENT COORDINATOR
Democracy North Carolina
Raleigh/Fayetteville, North Carolina
08.2024 - 11.2024
- Created educational materials and resources for citizens to better understand their local government.
- Collect and analyze data on student voter registration and participation to assess the effectiveness of engagement strategies and identify areas for improvement.
- Collaborate with student organizations, campus groups, and community partners to foster a culture of civic engagement and increase participation in democratic processes.
- Attend monthly board of election meetings to record and analyze voter registration data.
- Engage with local and state election officials to stay informed about changes in voting laws and procedures, and communicate relevant updates to the campus community.
- Recruit, train, and manage student volunteers who assist with various civic engagement activities and events.
- Maintained accurate records of civic engagement activities including attendance logs, surveys.
- Utilized social media platforms to promote civic engagement opportunities and campaigns.
- Implemented innovative strategies for encouraging youth involvement in local politics.
- Maintained confidential records and filing system to protect client information.
ORGANIZING/DEVELOPMENT INTERN
Democracy North Carolina
Raleigh/Fayetteville, North Carolina
05.2024 - 07.2024
- Conducted 1-on-1 meetings with community members, engaged in events, and supported regional coalition meetings to enhance civic participation and promote voting rights and democracy initiatives.
- Researched and gained knowledge about current legislation to effectively contribute towards advocacy efforts for democratic issues impacting young voters.
- Utilized CRM (customer relationship management) software to effectively track advocates and supporters, generate targeted lists for digital organizing.
- Utilized data analysis skills to support targeted outreach and advocacy by viewing and analyzing voter turnout and County Boards of Elections data.
- Engaged with volunteers and advocates in Southeast Region of North Carolina.
- Worked up to 40 hours per week (including some evenings and weekends).
- Advocated for local and state policies.
- Planned and collaborated with community leaders regarding marketing approaches for increasing voter turnout in various counties.
- Supported program management by creating reports that tracked progress towards key objectives.
- Assisted in grant writing for successful project funding, contributing to the organization's growth.
CASHIER/CUSTOMER SERVICE
J C Penny store
Fayetteville
04.2022 - 09.2023
- Experienced and dedicated Customer Service Associate with proven track record of providing exceptional service in a fast-paced retail environment.
- Skilled in handling cash transactions accurately, resolving customer inquiries efficiently, and maintaining a positive and welcoming atmosphere.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new cashiers in the use of cash registers and processing payments.
- Processed payments, returns, and exchanges.
- Assisted with closing duties such as counting money and reconciling receipts.
FRONT END ASSOCIATE/CASHIER
Chick-fil-A
Fayetteville
12.2020 - 09.2021
- Proficient in cash handling and point of sale systems.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize effectively.
- Excellent problem-solving abilities.
- Detail-oriented and organized.
- Knowledgeable about company products and services.
- Worked effectively with colleagues to achieve team goals and maintain store efficiency.
Education
MBA - Project Management
Fayetteville State University
Fayetteville, NC07-2026
Bachelor in Social Science - Intelligence Studies
Fayetteville State University
Fayetteville, NC07-2024
Arts Major -
Fayetteville Technical Community College
Fayetteville, NC05-2021
High School Diploma -
Northwood Temple Academy
05-2021
Skills
- Data Analysis
- Microsoft Office
- Intelligence Research
- JMP software certified
- Critical thinking
- Leadership
- Problem Solving
- Decision-making
- Time Management
- Public Speaking
- Content Development
- Research Skills
- Strategic Planning
Accomplishments
- 5× Dean's List
- 2× Chancellor's List
- Fayetteville State University Volleyball Program 2021-2024
- CIAA Fayetteville State University Volleyball Champion 2021
- Scholarship athlete devoting 35+ hours a week in session to practice, games, meetings, strength training, and extra voluntary work while balancing demanding academic courses
Timeline
Graduate Assistant
Fayetteville State University
01.2026 - Current
Seasonal Client Services Provider
H&R Block
01.2025 - 04.2025
CIVIC ENGAGEMENT COORDINATOR
Democracy North Carolina
08.2024 - 11.2024
ORGANIZING/DEVELOPMENT INTERN
Democracy North Carolina
05.2024 - 07.2024
CASHIER/CUSTOMER SERVICE
J C Penny store
04.2022 - 09.2023
FRONT END ASSOCIATE/CASHIER
Chick-fil-A
12.2020 - 09.2021
MBA - Project Management
Fayetteville State University
Bachelor in Social Science - Intelligence Studies
Fayetteville State University
Arts Major -
Fayetteville Technical Community College
High School Diploma -
Northwood Temple Academy