Nadia Wendt
Santee,CA
Summary
Dedicated Restaurant Professional with extensive experience in fast-paced environments. Delivered exceptional customer service and supported operational efficiency through effective communication and multitasking skills. Committed to enhancing customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Server
Dennys Restaurant
Santee, California
08.2026 - Current
- Seating guest
- Taking orders
- Cleaning
- Stocking supplies
- Answering phones
- Prepared takeout orders by carefully packing food items to maintain quality.
- Greeted Denny's guests and seated parties in dining room
- Took food and drink orders using POS system
- Delivered meals and beverages with timely table service
- Answered menu questions and suggested Denny's breakfast specials
- Processed payments and handled cash, card, and receipt transactions
- Bussed tables and reset sections for incoming guests
- Cleaned dining areas, restrooms, and service stations
- Communicated with kitchen staff to coordinate order changes
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Accurately recorded customer orders, ensuring timely service and a positive dining experience.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Drive thru
Popeyes
Santee, California
08.2025 - 07.2026
- Taking orders
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Packing orders
- Cleaning
- Stocking supplies
- Morning prepping
- Answering phones
Host/Server
FILIPPI’S grotto pizza
Santee, California
07.2024 - 06.2025
- Taking orders
- Answering phones
- Cleaning
- Assisting customers
- Seating guests
- cashier
- Greeted guests and managed seating in Filippi's Grotto Pizza dining room.
- Presented menus and explained daily specials to guests.
- Took food and drink orders and entered requests accurately.
- Delivered entrees, refills, and check presentations with attentive service.
- Coordinated with kitchen staff and servers on order timing.
- Resolved guest concerns politely and maintained calm dining experiences.
- Refilled condiments, organized tables, and prepared dining areas for new guests.
- Processed payments and completed closing side work at Filippi's Grotto Pizza.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
K-12 Online Learning
Santee, CASkills
- Order accuracy
- POS systems
- Cash handling
- Food safety
- Menu knowledge
- Reservation management
- Table setup
- Employee training
- Shift coordination
- Customer engagement
- Clear communication
- Team collaboration
Timeline
Server
Dennys Restaurant
08.2026 - Current
Drive thru
Popeyes
08.2025 - 07.2026
Host/Server
FILIPPI’S grotto pizza
07.2024 - 06.2025
K-12 Online Learning