Nadia Yassien
Baylor Scott & White Pharmacy
DALLAS,TX
1
Certification
13
years of professional experience
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pharmacy tech position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Pharmacy Tech 3 Patient Admin Services
5 Years 10 Months- Verified patient insurance coverage by contacting insurance companies, ensuring access to necessary medications
- Called insurance company to verify coverage for patients
- Assisted patient in saving programs and mfg. co pay cards
- Conducted outbound calls to patients for gathering essential application information calling patients to obtain important information for application
- Resolved issues independently with patients, nurses, and providers to ensure timely medication delivery
- Dispensed medications accurately and verified prescriptions for compliance with regulations.
- Trained new pharmacy technicians on procedures, enhancing team efficiency and service quality.
- Implemented process improvements for prescription filling, reducing turnaround time and increasing customer satisfaction.
- Led initiatives to streamline pharmacy workflows, improving overall operational efficiency and accuracy rates.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Customer Service Representative
11 Months- Created prior authorizations according to company processes using online resources
- Ensured accurate data entry and timely resolutions for authorization requests through meticulous attention to detail
- Built lasting relationships with Humans' Physician offices, pharmacies, and members through outbound calls.
- Evaluated member's medication urgency for timely processing
- (list programs used: ePost, CRM, CGX,Pa Hub, Provider at a Glance)
- Managed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Developed training materials and conducted onboarding sessions for new team members to improve service standards.
- Mentored junior representatives, fostering a culture of continuous learning and professional development within the team.
- Streamlined workflow processes, resulting in improved efficiency in handling high-volume customer interactions.
- Implemented new CRM tools to optimize client relationship management and improve data accuracy across departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
Customer Service Representative
2 Years 9 Months- Trained new hires in department procedures and customer service standards
- Provided the members with price quotes and refills
- Authorized reships and returns independently to streamline processes.
- Provided members with accurate price quotes and facilitated timely medication refills
- Supported members without medication by coordinating emergency fills
- Authorized vacation overrides and expedited shipping to meet customer needs.
- Assisted the member with clinical questions or obtained a pharmacist consult
- Triaged calls requiring pharmacist consultation to ensure proper care.
- (list programs used: ePost, CRM, Argus, RX Lookup, etc.)
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Senior Pharmacy Technician
4 Years 10 Months- Assisted Pharmacy Manager in maintaining workflow, enhancing efficiency and reducing patient wait times
- Processed prescriptions accurately and efficiently, ensuring compliance with state and federal regulations.
- Retrieved prescription orders from storage for pharmacist review.
- Responsible for data input ensuring that patient and prescription information is accurate
- Communicated with other healthcare professionals regarding prescription clarification
- Assisted pharmacists in medication management, providing patient education on drug usage and side effects.
- Maintained inventory levels, performing regular stock checks and managing reorder processes for medications.
- Led team initiatives to streamline pharmacy operations, resulting in improved patient satisfaction scores.
- Implemented workflow improvements that enhanced prescription filling speed and reduced errors significantly.
- Supervised medication preparation and dispensing to ensure compliance with safety protocols.
- Trained and mentored junior pharmacy technicians on best practices and regulatory standards.
Education
High School Diploma
Pharmacy Tech - Pharmacy
Skills
Insurance verification
Prior authorization
Data entry accuracy
Triage calls
Workflow improvement
Microsoft Excel proficiency
Employee training
PowerPoint creation
HIPAA compliance
Problem solving
Team collaboration
Patient care commitment
Confidentiality and HIPAA
Workflow optimization
Problem-solving skills
Insurance billing
Answering customer questions
Accomplishments
- Documented and resolved pas and paps which led to Approvals .
Certification
- Texas Board of Pharmacy: Registration Number: 218523
- Pharmacy Technician Certification Board: Certification Number: 10017164
- ACPE IV Certification
Timeline
Pharmacy Tech 3 Patient Admin Services
Baylor Scott & White Pharmacy
09.2020 - CurrentRead More
Customer Service Representative
Humana HCPR:UM Administration Coordinator 2
10.2019 - 09.2020Read More
Customer Service Representative
Humana Mail Order Pharmacy (call Center)
01.2017 - 10.2019Read More
Senior Pharmacy Technician
Walgreens
02.2013 - 12.2017Read More
Polytechnic High School
High School Diploma
Read More
Everest College
Pharmacy Tech from Pharmacy
Read More