Nadine Calis
Sedona,AZ
Summary
Highly attentive employee with extensive customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Intuitive worker understanding the practitioner as well as the guest and customer service aspect of the industry. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Overview
29
29
years of professional experience
Work History
Spa Operations Coordinator
Mii Amo Spa, Enchantment Resort
Sedona, AZ
08.2022 - 05.2024
- Highly Efficient and Attentive Spa Operations Coordinator with one of the worlds leading Destination Spa Resorts.
- Great attention to detail and ability to multi-task in a fast paced, Forbes 5 star environment.
- Proficiency of Agilysis Spa Software.
- Successful at directing daily efforts of front desk staff and coordinating between all departments to ensure smooth daily operations of Resort.
- Talented at problem solving to meet all guest needs from booking services, greeting and checking in guests to their hotel and spa services and resolving all issues presented.
- In depth knowledge of Spa Services and meeting the required needs of guests.
- Organized and authentic with natural relationship-building and leaderships talents with an ability to bring calm and order with an eye on the bigger picture.
- Managed daily functions of deskside support, including defining and implementing processes.
- Liaised between customers and management to ensure smooth operations delivery.
Owner
Homelight Healing
Sedona, AZ
01.2019 - Current
- Quantum Vibrational Healing
- Shamanic Soul Clearings
- Wellness Coaching
- Light Language Activations
- Toning Circles and Classes
- Couples Energy Work
- DNA Activations and cellular clearings
Sales Associate
Interdependence Natural Foods
01.2019 - 02.2023
- Provided excellent customer service.
- Ordered Direct and UNFI lines.
- Processed customer returns and special orders.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Increased purchase amounts by cross-selling with similar products.
Shamanic Facilitator
Sedona Self Love Retreats
Sedona, AZ
01.2021 - 01.2022
- Shamanic Soul Clearings.
- Quantum Vibrational Healings.
- Vortex journey tours.
- Enchanted Earth Walk.
Healer
Tribe Wellness Group
Sedona, AZ
01.2019 - 06.2020
- Vibrational Healing.
- Toning Circles.
- Activations and Clearings Workshops.
Healer
Crystal Magic Psychic Center
Sedona, AZ
01.2019 - 05.2020
- Quantum Vibrational Healing
Regional Merchandiser
My Organic Market (MOM'S)
, MD
07.2018 - 11.2019
- Executed Monthly Planogram Resets and New Product Cut-ins for 5 of the 21 MOM's stores.
- Reset store displays for special events and seasonal merchandise changes.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Displayed appropriate signage for products and sales promotions.
- Communicated and coordinated planogram execution with store management.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Troubleshooting Merchandising issues for the stores.
- Collaborated with the Merchandising Team on New Store Openings and current store renovations
Wellness Associate
My Organic Market (MOM'S)
, Maryland
11.2017 - 07.2018
- Provided excellent customer service, Educated customers about supplements and health and beauty products, Ordered Direct and UNFI lines, Processed customer returns and special orders, Executed Monthly Planogram resets
Senior Sales Rep
Greentree Brokers
10.2016 - 01.2018
- Provide monthly Sales and Merchandising service to stores within the Natural Foods Industry within Maryland and Delaware, Servicing over 10 different natural brand lines, Connecting with key individuals in each store, Maintaining and updating short but detailed notes in Google Drive for each store visited, Selling new products and encouraging orders, Educating staff on the different product lines
Demo Representative
Urban Moonshine
, MD
12.2014 - 01.2018
- Bolstered value to clients through product education.
- Supported sales goal achievement with expert product knowledge and promotion.
- Traveled every day to different stores in order to promote company offerings.
- Maintained professionality and efficiency while working closely with leadership.
- Increased sales by encouraging customers to purchase additional products and services.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Conducted product demonstrations to explain details, highlight features and show use.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Restocked shelves at retail locations with products to match planned demonstrations.
- Worked with employers to identify and stock optimum products.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
Demo Representative
Garden of Life
03.2014 - 01.2018
- Supported sales goal achievement with expert product knowledge and promotion.
- Traveled every day to different stores in order to promote company offerings.
- Increased sales by encouraging customers to purchase additional products and services.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Conducted product demonstrations to explain details, highlight features and show use.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Worked with employers to identify and stock optimum products.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Tracked market and competitor activities to stay current on products and consumer preferences.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
Product Specialist
Garden of Life
04.2012 - 03.2014
- Worked in conjunction with Sales Representative to accelerate growth and strengthen relationships in Independent Health Food Retailers and Whole Food Markets in the DC metropolitan area, Responsible for sales and service of Garden of Life products, programs and services, Demos, merchandising, resets, education, event coordination, Helped Sales Representative to bring in new products to stores, Increased sell in and sell through of Garden of Life products
Laboratory Technician
Enviro-Chem Laboratories
01.2011 - 04.2012
- Water Sampling
- Residential Drinking Water and Commercial composite sampling
- Microbiology/Inorganic Testing for water and soils, Alkalinity, ph, turbidity, Biochemical Oxygen Demand, Chemical Oxygen Demand, Total Phosphorus, Ammonia Distillation, Total Suspended Solids, Total Dissolved Solids, Percent Solids, Coliform
Wellness Manager
Roots Market
06.2007 - 10.2009
- Increase sales 70%, Provide excellent customer service, Order products and work with company representatives, Merchandise products/endcaps displays, Manage and oversee staff, Bi-yearly staff evaluations, In stock percentage, Stocking, Quality control, Cleanliness and organization, Inventory levels, Minimize shrink, Create Sales strategies for department and store wide, Set up department demos and trainings, Backup Cashier
Staff Geologist
ATC Associates
09.2004 - 10.2006
- Phase II Assessments, Soil and Water sampling (PID instrument use), Physical field testing parameters (Ph, Chlorine, temp, etc), Packing and shipping of samples; Chain of Custody, Site Excavation Oversight, Underground Storage Tank (UST) Removal, Report Writing
Geologist
Maryland Geological Survey
09.2001 - 07.2003
- Recovered hydrogeological data; maintained monitoring networks, Monitored test drilling projects; conducted aquifer tests, Collected drill cuttings; described mineralogic and sedimentologic characteristics, Inventoried wells, set-up recorders and monitored ground-water levels, Captured data through digitization, scanning and other forms of data entry, Compiled and edited hydrogeologic map layers using Geographic Information Systems (GIS-Arc Info), Completed data tables and plotted ground-water levels from observation wells, Assisted in groundwater quality investigations, Provided general field support, Maintained and updated the National Water Information System (NWIS) database, Compiled tables and hydrographs from network and project field data, Prepared technical reports and produced graphics and maps summarizing data collection, hydrogeologic analysis, and modeling results
Education Services Facilitator
Chesapeake Bay Outward Bound Program
- 12.2000
- Emphasized leadership, self-awareness and problem-solving skills through initiative games, orienteering and high and low ropes course elements
Field Instructor
- 12.1999
- Assisted in facilitating and conducting adventure-based expeditions for urban and rural youth, college students and adults aimed at encouraging growth, discovery, confidence, self-reliance, physical fitness and compassion for others and the environment
Geology Division
Hawaiian Volcano Observatory, U.S.G.S.
01.1996
Team Leader
Superkids Camp
- Two-day enrichment program for 6-9 year olds
- First day consists of games,initiatives, nature walks and orienteering
- Day two led to trust activities consisting of high and low ropes elements
Education
Masters in Geology - Volcanology
State University of New York, at Buffalo
12.2004
Bachelor of Arts in Geology -
Ohio Wesleyan University
12.1994
Skills
- Guest Relations
- Team Training
- Perform Well in High-Demand, Fast-Paced Environments
- Appointment Setting
- Staff Collaboration
- Multi-Task Management
- Customer Needs Assessment
- Agilsys Program Proficiency
- Spa Treatment Knowledge
- Client Satisfaction
- Customer Friendly
- Problem Resolving
- Fast Learning
- Training Staff
- Coordination Skills
- Scheduling
- Communication Skills
- Energy Healing Practictioner
Timeline
Spa Operations Coordinator
Mii Amo Spa, Enchantment Resort
08.2022 - 05.2024
Shamanic Facilitator
Sedona Self Love Retreats
01.2021 - 01.2022
Owner
Homelight Healing
01.2019 - Current
Sales Associate
Interdependence Natural Foods
01.2019 - 02.2023
Healer
Tribe Wellness Group
01.2019 - 06.2020
Healer
Crystal Magic Psychic Center
01.2019 - 05.2020
Regional Merchandiser
My Organic Market (MOM'S)
07.2018 - 11.2019
Wellness Associate
My Organic Market (MOM'S)
11.2017 - 07.2018
Senior Sales Rep
Greentree Brokers
10.2016 - 01.2018
Demo Representative
Urban Moonshine
12.2014 - 01.2018
Demo Representative
Garden of Life
03.2014 - 01.2018
Product Specialist
Garden of Life
04.2012 - 03.2014
Laboratory Technician
Enviro-Chem Laboratories
01.2011 - 04.2012
Wellness Manager
Roots Market
06.2007 - 10.2009
Staff Geologist
ATC Associates
09.2004 - 10.2006
Geologist
Maryland Geological Survey
09.2001 - 07.2003
Geology Division
Hawaiian Volcano Observatory, U.S.G.S.
01.1996
Masters in Geology - Volcanology
State University of New York, at Buffalo
Bachelor of Arts in Geology -
Ohio Wesleyan University
Education Services Facilitator
Chesapeake Bay Outward Bound Program
- 12.2000
Field Instructor
- 12.1999
Team Leader
Superkids Camp
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