Nadine Ingram
Dorchester,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Apple Rocket
, Jamaica
06.2022 - 05.2023
- Maintaining sales floor product items properly placed, marked, and stamped to company standards.
- Fostering a healthy and organized shopping environment.
- Contains and distributes updated information, as well as knowledge of sale items, promotions, member deals, etc.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Cashier
Shoppers Fair
, Jamaica
07.2021 - 04.2022
- Participated in managing monthly store inventory counts
- Processed credit card, and cash transactions accurately and, efficiently
- Ensured a daily balanced cash drawer within each shift, with an accuracy rate, above 95%
- Retrieved shipment items; unpacked and restocked on floor items, shelves racks, cases, bins, and tables with new merchandise
Customer Service Representative
Tasha's Boutique
, Jamaica
11.2020 - 02.2021
- Learning customers from interaction, to better suit their shopping experience, and fit their shopping wants, needs, and desires
- Maintained stores visual displays and signs of sales, promotions, and discounts offered
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Responsible for changing and upkeep of current selected fashionable wear and selected pieces on mannequins for display to be showcased
Education
High School Diploma -
The Bettel Academy
Jamaica06-2021
Skills
- Complaint and conflict resolution
- Adaptability and flexibility
- Task prioritization
- Creative problem-solving
- Versatile, reliable, and punctual
- Standard retail service compliance
- Competent team player
- Relationship building
Timeline
Customer Service Representative
Apple Rocket
06.2022 - 05.2023
Customer Service Cashier
Shoppers Fair
07.2021 - 04.2022
Customer Service Representative
Tasha's Boutique
11.2020 - 02.2021
High School Diploma -
The Bettel Academy
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