Nadine Johnson
East Rockaway,NY
Summary
Professional with expertise in program coordination and data analysis, focused on enhancing workplace equity and belonging initiatives. Proven ability to support Employee Resource Groups (ERGs) and manage mentorship programs, translating data into strategies that boost retention and engagement. Strong collaborator skilled in fostering inclusive environments through targeted training and effective internal communication.
Overview
17
17
years of professional experience
Work History
Medical Assistant
GoHealth Urgent Care
Queens, NY
12.2024 - Current
- Maintained accurate medical records and performed routine data entry for equity and retention analysis.
- Supported patient education by clarifying procedures and health materials for learning sessions on equity.
- Facilitated communication between patients and multidisciplinary teams to enhance DEIB program alignment.
- Prioritized patient feedback to improve care experiences, informing inclusion strategies effectively.
Patient Care Technician
Mount Sinai South Nassau Hospital
Oceanside, NY
08.2020 - 08.2023
- Accurately recorded and relayed patient vitals to medical personnel, enabling timely detection of any alterations from previous readings.
- Performed a range of delegated basic patient care tasks to support nursing functions and daily living activities.
- Optimized patient comfort level through aid with daily activities of living such as bathing, grooming, etc.
- Maintained accuracy of patient record by preparing medical charts and necessary documents.
- Managed inventory to promote efficient and cost-effective unit functioning.
- Provided outstanding patient care focused on meeting physical, psychological, educational, and other relevant benchmarks.
Customer Service Representative
GEICO
Queens, NY
01.2008 - 11.2019
- Provided exceptional customer service by proactively addressing inquiries and concerns.
- Utilized strong analytical skills to identify customer needs, presenting ideal choices while promoting additional products and services.
- Delivered customized support and comprehensive understanding of product offerings to cater to unique customer requirements.
- Conferred with prospective policyholders about coverage options, addressing any inquiries or apprehensions.
- Optimized team performance by providing comprehensive training to new hires on policies and protocols.
Education
Bachelor of Science - Health Care Administration
Monroe College
New Rochelle, NY05-2026
Linux Administrator - Linux Operating Systems
Yellow Tail Tech
Silver Spring, MD10-2025
Certified Nursing Assistant -
Access Careers
Hempstead, NY10.2020
Skills
- Clinical training and documentation
- Cultural awareness and sensitivity
- Data processing and analysis
- Customer service and satisfaction
- Clerical and administrative support
- Medical billing and coding
- Database and records management
- Invoice processing and inventory management
- Customer relationship management
- Contract negotiation and technical support
- Insurance verification and case management
- HIPAA compliance
Affiliations
- Founder of a nonprofit organization supporting young disenfranchised mothers, demonstrating leadership, community advocacy, and a deep commitment to equity and belonging.
- Skilled in program design, community outreach, and building safe, inclusive spaces for marginalized populations.
References
References available upon request.
Timeline
Medical Assistant
GoHealth Urgent Care
12.2024 - Current
Patient Care Technician
Mount Sinai South Nassau Hospital
08.2020 - 08.2023
Customer Service Representative
GEICO
01.2008 - 11.2019
Bachelor of Science - Health Care Administration
Monroe College
Linux Administrator - Linux Operating Systems
Yellow Tail Tech
Certified Nursing Assistant -
Access Careers
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