NADINE LOUIS
Brooklyn,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Banker
Popular Bank
1620 Pitkin Avenue
10.2022 - 01.2026
- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Analyzed financial data to provide tailored banking solutions for clients.
- Developed strategic initiatives to improve customer service satisfaction metrics.
- Collaborated with cross-functional teams to streamline loan processing workflows.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
Assistant Store Manager
Famous Brands
Maspeth, NY
11.2005 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Handled scheduling for store shifts to achieve adequate staffing.
Shift Supervisor
Popeyes Louisana Kitchen
Brooklyn, NY
09.1991 - 09.2005
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored security and enforced loss prevention strategies during shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Associate Degree - Technology in Computer And Information Sciences
Medgar Evers College of The City University of New York
Brooklyn, NY05-2001
Skills
- Problem-Solving
- Retail Operations
- Team Building and Leadership
- Assignment Delegation
- Customer Service Management
- Business Leadership
- Management Team Building
- POS Systems
- Attention to detail
- Upselling and cross selling
- Work Planning and Prioritization
- Cash auditing
- Goal setting
- Relationship building
- Decision-making
- Verbal and written communication
- Database management
- Incident reports
- Records maintenance
Timeline
Banker
Popular Bank
10.2022 - 01.2026
Assistant Store Manager
Famous Brands
11.2005 - Current
Shift Supervisor
Popeyes Louisana Kitchen
09.1991 - 09.2005
Associate Degree - Technology in Computer And Information Sciences
Medgar Evers College of The City University of New York