Nadine Tapia
Helendale,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Professional Secretary with over 23 years of experience managing daily administrative support tasks and operations in Government industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
24
24
years of professional experience
Work History
Secretary II
LA County
12.2000 - Current
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, including taking calls, responding to emails and interfacing with clients
- Completed supply orders and maintained appropriate levels of office supplies
- Created agendas, meeting notes and other documents to enhance collaborative process
- Established clear and consistent administrative procedures to minimize errors and avoidable delays
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Produced and distributed memos, newsletters, email updates and other forms of communication
- Performed tasks to aid in research projects including collecting and entering data and assisting with analyzing data and preparing reports and manuscripts
- Provided administrative support to marketing team members, fostering timely project completion.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Composed inter-office correspondence and provided product and service information to customers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Senior Clerk
La County In Home Supportive Services
Chatsworth, CA
02.2016 - 02.2016
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Provided administrative support for senior leadership during critical decision-making processes or high-profile projective orders.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
- Set up meetings and organized supporting materials.
- Organized events such as meetings, conferences, or workshops for staff development opportunities or team-building activities.
Intermediate Typist Clerk
LA County Department Of Public Social Services
City Of Industry, CA
04.2003 - 02.2016
- Organized and maintained precise confidential personnel files.
- Maintained high-quality standards with meticulous attention to detail during repetitive typing tasks.
- Verified data entered into database by reviewing, correcting and deleting data.
- Prepared statistical reports with relevant company data and statistics.
- Increased office efficiency through proficient use of word processing software and other relevant tools.
- Entered data into databases in alphabetic and numerical order.
Clerk
LA County Department Of Public Social Services
El Monte, CA
01.2000 - 02.2024
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed documents and materials to disseminate information to appropriate parties.
- Assisted in completing incoming applications for Medi-Cal, CalFRESH and CalWORKS.
Education
Some College (No Degree) -
California Medical Management
Long Beach, CASkills
- Organizational skills
- Problem resolution
- MS Office
- Friendly, positive attitude
- People skills
- Clerical
- Reliable and trustworthy
- Flexible
- Work ethic
- Time management
- Communication
- Conflict resolution
- Planning
- Team building
- Multi-Line Phone Systems
- Administrative Procedures
- Complex Problem-Solving
- Spreadsheet Management
Timeline
Senior Clerk
La County In Home Supportive Services
02.2016 - 02.2016
Intermediate Typist Clerk
LA County Department Of Public Social Services
04.2003 - 02.2016
Secretary II
LA County
12.2000 - Current
Clerk
LA County Department Of Public Social Services
01.2000 - 02.2024
Some College (No Degree) -
California Medical Management