Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender
Nadine Velasco
Open To Work
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Nadine Velasco

San Jose,CA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Unit SecretaryPatient SitterBackroom SupervisorHealthcare Customer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemote
Location: San Jose, CAMilpitas, CAFremontPalo Alto, CAMorgan Hill
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match

Summary

Proactive Unit Secretary with 3 years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goals.

Overview

26
26
years of professional experience

Work History

Unit Secretary

Lucille Packard Children's Hospital
Palo Alto, CA
03.2019 - Current
  • Managed incoming calls and directed to appropriate department.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Monitored inventory levels and advised management of need for replenishment.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized patient files and streamlined operations to improve efficiency.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.

Patient Sitter

Lucille Packard Children's Hospital
Palo Alto, CA
03.2018 - 03.2019
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Assisted disabled clients to support independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to staff.
  • Disinfected tools, equipment and surfaces between patients.

Backroom Supervisor

Luckys Stores
San Jose, CA
07.1994 - 11.2015
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept up-to-date on store, shelf and order availability of perishable and non-perishable products.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Education

Yerba Buena High School
San Jose, CA

High School Diploma -

Independence Adult School Education
05.2018

Phlebotomy

Bay Area Medical Academy
San Francisco, CA
02.2015

Medical Assisting

Bryman College
San Jose, CA
05.1999

Skills

  • Preparing Treatment Rooms
  • Office Supplies and Inventory
  • Incoming Call Management
  • Data Entry Software
  • Organization and Time Management
  • BLS Certified
  • Cleaning and Sterilizing
  • Nursing Unit Operations
  • Follow-Up Appointment Scheduling
  • Call Transfers
  • Patient Chart Maintenance
  • Patient Health Information Access
  • Medical Records Verification
  • Patient Admission
  • Calendar and Appointment Management
  • Scheduling Tests and Procedures
  • Computer Proficiency
  • Teamwork and Collaboration

Accomplishments

  • Achieved many "YOU ROC" cards and a " Nightingale Award" nomination through effectively helping with unit day to day operations and maintaining excellent patient and family care.

Timeline

Unit Secretary

Lucille Packard Children's Hospital
03.2019 - Current

Patient Sitter

Lucille Packard Children's Hospital
03.2018 - 03.2019

Backroom Supervisor

Luckys Stores
07.1994 - 11.2015

Medical Assisting

Bryman College

Phlebotomy

Bay Area Medical Academy

High School Diploma -

Independence Adult School Education

Yerba Buena High School

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