Nadirha Aubourg
Lawrenceville,GA
Summary
I’m a dynamic Shift Supervisor at Starbucks with a proven track record in staff management and customer satisfaction. Expert in cash handling and conflict resolution, I enhanced team performance and loyalty through effective training and mentoring. Committed to continuous improvement, I ensured compliance with safety protocols while optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2024 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service excellence and product knowledge.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Ensured compliance with safety protocols and health regulations during all shifts.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Assistant Manager
Blue Rooster Bake Shop and Eatery
07.2022 - 2024
- Assisted in managing daily operations and ensuring smooth workflow in fast-paced environment.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Trained new employees on customer service protocols and operational procedures.
- Streamlined communication between kitchen and front-of-house staff to improve service delivery.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Blue Rooster Bake Shop and Eatery
04.2021 - 2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays to attract customer attention.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to meet daily sales goals and improve service delivery.
- Developed knowledge of menu items to provide recommendations and upsell effectively.
- Built relationships with customers to encourage repeat business.
Floor Manager
Excel Gymnastics and Cheer
04.2018 - 2021
- Supervised daily operations to ensure smooth and efficient gym activities.
- Trained and mentored staff in gymnastics and cheerleading techniques.
- Implemented safety protocols to maintain a secure environment for athletes.
- Coordinated scheduling of classes, events, and team practices effectively.
Education
High School Diploma -
Dacula High School
Dacula, GA05.2019
Skills
- Cash handling
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Conflict resolution techniques
- Policy enforcement
- Strategic planning
- Continuous improvement
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Assistant Manager
Blue Rooster Bake Shop and Eatery
07.2022 - 2024
Sales Associate
Blue Rooster Bake Shop and Eatery
04.2021 - 2022
Floor Manager
Excel Gymnastics and Cheer
04.2018 - 2021
High School Diploma -
Dacula High School