Nadiya DeVeaux
Jacksonville
Summary
Dynamic Passenger Service Agent with a proven track record at Prospect, excelling in customer service management and passenger assistance. Adept at resolving issues with empathy and efficiency, while ensuring compliance with airline policies. Recognized for exceptional adaptability and strong organizational skills, enhancing the travel experience for all passengers.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Prospect
10.2022 - Current
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Monitored security and maintained operational protocols.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
Education
High School Diploma -
First Coast Highschool
Jacksonville, FL07.2021
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Boarding assistance
- Cleaning
- Cooking
- Efficiency
- Adaptable
- Fast learner
- Excellent attention to detail
- Multitasking
- Hard worker
Additional Information
Don’t have much experience but I will quickly adjust to any task at hand with some training.
Timeline
Passenger Service Agent
Prospect
10.2022 - Current
High School Diploma -
First Coast Highschool
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