Summary
Overview
Work History
Education
Skills
Timeline
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Nadiya Gonzalez

Houston,TX

Summary

Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Sales Associate

Party City
08.2023 - 02.2024
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

Wingstop
07.2022 - 02.2023
  • Upsold additional products and services to customers, increasing revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Deer Park High School
Deer Park, TX
05.2023

Skills

  • Customer Service
  • Reliable and Responsible
  • Problem-Solving
  • Item Ticketing and Pricing
  • Cash Handling Accuracy
  • Multi-tasking strength
  • Outgoing Personality
  • Flexible Schedule
  • Safety and Cleanliness Standards

Timeline

Sales Associate

Party City
08.2023 - 02.2024

Cashier

Wingstop
07.2022 - 02.2023

High School Diploma -

Deer Park High School

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Nadiya Gonzalez