Nadja Eaddy
Clearwater,FL
Summary
I am a Knowledgeable patient representative that offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
14
14
years of professional experience
Work History
Patient Financial Engagement Specialist
Recovery Centers of America
King Of Prussia, PA
07.2023 - 02.2026
- Developed and implemented engagement strategies to enhance client satisfaction and retention.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Collaborated with cross-functional teams to design targeted outreach campaigns, increasing audience engagement.
- Trained and mentored junior staff on best practices in customer interaction and relationship management.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Patient Engagement Specialist
Health Federation of Philadelphia
Philadelphia, PA
01.2023 - 07.2023
- Developed patient engagement strategies to enhance communication and satisfaction.
- Facilitated training sessions for staff on effective patient outreach techniques.
- Implemented feedback mechanisms to assess patient needs and improve services.
- Collaborated with healthcare teams to streamline patient onboarding processes.
Patient Service Associate(Temporary)
Penn Medicine Endocrine
Philadelphia, PA
06.2022 - 12.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, such as Epic maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Service Representative
Cooper University Hospital
Camden, NJ
07.2018 - 05.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Use of EPIC system
- Coordinated with patients and healthcare professionals to meet patient needs.
- Use of Epic EMR system
Patient Satisfaction Specialist
Patient First Urgent Care
King Of Prussia, PA
03.2016 - 03.2018
- Posted and adjusted payments from insurance companies
- Maintained and updated collections tracking spreadsheet to help organize payment information
- Assisted Patients in a call center setting with billing and or customer service inquiries
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in billing information
- Maintained strict patient and physician confidentiality
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Researched questions and concerns from providers and provided detailed responses
- Updated patient financial information to guarantee accuracy.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Assistant
Ting Orthodontic Lab
Philadelphia, PA
04.2012 - 07.2013
- Handling incoming calls and making outbound calls daily, taking and leaving notes for boss
- Taking orders of new sales over the phones
- Applying new sales information to Microsoft outlook chart for future follow up calls
- Daily follow up calls and sales calls to get companies product to be known
- Visiting various dental and orthodontic offices to inform them of business products and prices informing them that they would be saving money with us
- Transporting companies appliances to and from Center city and South Philadelphia dental and orthodontic offices
- Interviewing potential job candidates for open position at TOL/TDS
- Faxing, Copying Scanning and mailing and completing invoices .
Education
Bachelor of Arts - Healthcare Administration
Strayer University
06-2028
High School Diploma -
Mastery Charter High School
Philadelphia06.2009
Skills
- Patient interviewing skills
- People skills
- Gathering Information from Patients
- Organized and Efficient
- Registration and Scheduling
- Customer service
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Excellent communication
- Understanding customer needs
- Customer service excellence
- Effective communication
- Active listening
- Phone etiquette
Timeline
Patient Financial Engagement Specialist
Recovery Centers of America
07.2023 - 02.2026
Patient Engagement Specialist
Health Federation of Philadelphia
01.2023 - 07.2023
Patient Service Associate(Temporary)
Penn Medicine Endocrine
06.2022 - 12.2022
Patient Service Representative
Cooper University Hospital
07.2018 - 05.2022
Patient Satisfaction Specialist
Patient First Urgent Care
03.2016 - 03.2018
Office Assistant
Ting Orthodontic Lab
04.2012 - 07.2013
Bachelor of Arts - Healthcare Administration
Strayer University
High School Diploma -
Mastery Charter High School
Education and Training
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