Hi, I’m
Nadya Rosa-Arroyo
Insurance Agent
Tampa,FL
Summary
Detail-oriented Insurance Specialist with expertise in client education and claims processing. Proven ability to enhance customer satisfaction through effective communication and timely resolution of policy inquiries.
Overview
7
years of professional experience
2
Certifications
Work History
Allstate CorpTampa, FL
Insurance Specialist
08.2025 - Current
Job overview
- Assisted clients in understanding insurance policies and coverage options.
- Processed claims efficiently, ensuring timely resolution and customer satisfaction.
- Coordinated with underwriters to analyze risk factors for policy applications.
- Maintained accurate records of client interactions and policy details in CRM system.
AmeriLifeTampa, FL
Insurance Broker
01.2023 - 08.2025
Job overview
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
- Collaborated with underwriters to streamline policy issuance and improve turnaround times.
- Built strong relationships with clients through effective communication and ongoing support.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Tephra Solar Tampa, FL
Solar Sales Representative
01.2019 - 05.2021
Job overview
- Led solar energy consultations, educating clients on system benefits and financial savings.
- Developed tailored solar solutions based on client needs and property assessments.
- Streamlined sales processes, improving efficiency in lead tracking and follow-up activities.
- Built strong relationships with clients, resulting in increased referrals and repeat business.
Education
Florida Gulf Coast UniversityFort Myers, FL
Associate of Science from Journalism And Mass Communication
05-2024
Skills
- Documentation skills
- Policy analysis
- Account management
- Reporting skills
- Regulatory compliance
- Insurance law
- Negotiation
- CRM software
Certification
- 0440 Customer Representative - issued 08/07/2025
- 0240 Health License- issued 02/13/2023
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Insurance Specialist
Allstate Corp
08.2025 - Current
Insurance Broker
AmeriLife
01.2023 - 08.2025
Solar Sales Representative
Tephra Solar
01.2019 - 05.2021
Florida Gulf Coast University
Associate of Science from Journalism And Mass Communication