Naeja Washington
Holly Springs,NC
Summary
Proven track record in enhancing brand awareness and customer satisfaction, notably with Clear and Harris Teeter. Excelled in customer engagement and problem-solving, boosting positive referrals through exceptional communication and in-depth product knowledge. Demonstrated leadership in staff training, embodying team collaboration and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Clear
Morrisville, NC
02.2023 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Customer Service Clerk/Deli Service Clerk
Harris Teeter
Cary, NC
08.2021 - 05.2023
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Outreach Agent
Ciox Healthcare
Cary, NC
12.2020 - 04.2022
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Associate Of Applied Science - Funeral Service And Mortuary Science
Fayetteville Technical Community College
Fayetteville, NCBachelors - Biology
Shaw University
Raleigh, NC05.2014
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Customer Relations
- Team Leadership Qualities
- Brand Awareness
- In-depth product knowledge
- Staff Training
- Conflict resolution techniques
- Problem-Solving
Timeline
Brand Ambassador
Clear
02.2023 - Current
Customer Service Clerk/Deli Service Clerk
Harris Teeter
08.2021 - 05.2023
Outreach Agent
Ciox Healthcare
12.2020 - 04.2022
Associate Of Applied Science - Funeral Service And Mortuary Science
Fayetteville Technical Community College
Bachelors - Biology
Shaw University