Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Nae'Jah Robinson

Kent

Summary

I am a compassionate and dependable healthcare and customer service professional with over five years of experience in caregiving, front desk operations, and retail support. Known for excellent interpersonal skills, attention to detail, and a strong commitment to patient and guest satisfaction. Currently pursuing a nursing degree, with a desire to expand professional skills and contribute to a high-performing team. Compassionate healthcare support professional known for high productivity and efficient task completion. Skilled in patient care coordination, medical terminology comprehension, and health record management. Excel in communication, empathy, and teamwork to enhance patient experiences and streamline healthcare processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Federal Community Center
Federal Way
02.2024 - Current
  • Greeting and directing visitors in person or on the phone
  • Answering or referring inquiries from customers, clients, or the public
  • Maintaining employee and department directories
  • Offering beverages to guests where necessary
  • Scheduling meetings, travel, and appointments for executives or customers.

HCA/Caregiver

First Choice In-Home Care
Kent
01.2023 - 01.2024
  • Assist clients in their daily personal tasks, such as bathing or dressing.
  • Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming.
  • Help to organize a client's schedule and plan appointments.
  • Arrange transportation to doctors' offices or other outings.

Lead Assistant Manager

Hand & Stone Massage and Facial Spa
Kent
08.2021 - 10.2022
  • Greeting customers, answering to their queries, supervising staff, ensuring compliance with relevant health and safety codes, ordering supplies, and handling marketing activities.
  • Greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

CNA - Certified Nursing Assistant

Farrington Court Retirement Community
Kent
08.2020 - 12.2020
  • Helping patients with activities of daily living (ADLs)
  • Serving meals and helping patients eat.
  • Lifting and moving patients.
  • Taking vital signs.
  • Maintaining a clean and sanitized environment.
  • Facilitating patient care.
  • Communicating with healthcare team and family members.
  • Providing companionship and friendship.
  • Served meals
  • Monitored vital signs
  • Assisted patients and residents with activities of daily living
  • Cleaned and sanitized rooms
  • Changed bed linens

Peer Navigator

Highline Community College
Des Moines
01.2020 - 06.2020
  • Help special needs students navigate their classrooms, lunchroom, cubs, etc.
  • Help with school work.

AMC Crew Member

AMC Theater
Tukwila
11.2019 - 03.2020
  • AMC Theater ushers spend shifts mostly roaming theaters, ensuring safety, and engaging guests.
  • Employees help maintain clean facilities, such as lobbies, concession stands, hallways, and auditoriums.
  • Many people may identify ushers as ticket takers who direct patrons to theaters.

Sales Associate

Journeys Kids
Tukwila
03.2019 - 10.2019
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.

Server

Sonic Restaurant
Tukwila
06.2018 - 12.2018
  • Delivered exceptional, Friendly, and fast service.
  • Answered questions about menu selections and made recommendations when requested.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Skillfully anticipated and addressed guest service needs.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.

CNA - Certified Nursing Assistant

Arcadia Home Care and Staffing
Renton
02.2021
  • Helping patients with activities of daily living (ADLs)
  • Serving meals and helping patients eat.
  • Lifting and moving patients.
  • Taking vital signs.
  • Maintaining a clean and sanitized environment.
  • Facilitating patient care.
  • Communicating with healthcare team and family members.
  • Providing companionship and friendship.
  • Served meals
  • Monitored vital signs
  • Assisted patients and residents with activities of daily living
  • Cleaned and sanitized rooms
  • Changed bed linen

Education

High School Diploma -

Meridian High School
Kent, WA

Some College (No Degree) - Nursing

Highline College
Seattle, WA

Skills

  • Marketing and communication
  • Basic math skills
  • Social media management
  • Patient care and support
  • Supervisory experience
  • Microsoft Office proficiency
  • Time management strategies
  • Vital signs monitoring
  • Typing and data entry
  • Guest services and relations
  • Organizational skills
  • E-commerce operations
  • Leadership and teamwork
  • Computer literacy and skills
  • Customer service excellence
  • Medical terminology knowledge
  • Caregiving expertise
  • Retail sales experience
  • Senior care assistance
  • Problem-solving abilities
  • Public speaking proficiency
  • Appointment scheduling management
  • Microsoft Excel and Word expertise
  • Office management skills
  • Phone etiquette practices
  • Childcare experience
  • Care plan development
  • Cash handling and register operation
  • Project coordination skills

Certification

  • CPR Certification, 06/01/24, 06/30/26
  • CNA, 06/01/24, 02/28/26
  • BLS Certification
  • Certified Home Health Aide

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Receptionist

Federal Community Center
02.2024 - Current

HCA/Caregiver

First Choice In-Home Care
01.2023 - 01.2024

Lead Assistant Manager

Hand & Stone Massage and Facial Spa
08.2021 - 10.2022

CNA - Certified Nursing Assistant

Arcadia Home Care and Staffing
02.2021

CNA - Certified Nursing Assistant

Farrington Court Retirement Community
08.2020 - 12.2020

Peer Navigator

Highline Community College
01.2020 - 06.2020

AMC Crew Member

AMC Theater
11.2019 - 03.2020

Sales Associate

Journeys Kids
03.2019 - 10.2019

Server

Sonic Restaurant
06.2018 - 12.2018

High School Diploma -

Meridian High School

Some College (No Degree) - Nursing

Highline College

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Nae'Jah Robinson