DENISE SCHEFFLER
Boynton Beach
Summary
Dynamic professional with a proven track record at Kaplan University, specializing in customer service and sales strategies. Increased sales by 25% as a Franchise Owner through effective operations management and client satisfaction enhancement. Proficient in CRM systems and digital marketing, excelling in fast-paced environments to deliver exceptional results.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
TDL Executive Centers
Boca Raton
09.2025 - Current
- Greeted clients warmly to create a welcoming atmosphere at the reception area.
- Managed incoming calls and directed them to appropriate departments promptly.
- Scheduled appointments and managed calendars for executive suites effectively.
- Assisted clients with inquiries, providing accurate information about services offered.
Franchise Owner / Travel Agent
Cruise Planners – Travel Your World, Inc.
Boca Raton
04.2019 - 01.2024
- Owned and operate a successful travel franchise, specializing in luxury, business, and honeymoon travel.
- Manage end-to-end travel arrangements, including flights, hotels, excursions, and insurance.
- Proactively identify and resolve travel disruptions to ensure client satisfaction.
- Increased sales by 25% in the first year through lead generation and referral strategies.
- Designed and implemented digital marketing campaigns across social media platforms.
- Earned certifications with major cruise lines through ongoing training and webinars.
Customer Service Agent
Successories, Inc.
Boca Raton
09.2022 - 01.2023
- Processed and entered sales orders for custom awards, maintaining 98% on-time delivery rate.
- Managed high-volume phone and live chat inquiries, resolving 95% of issues on first contact.
- Utilized CRM system to prioritize tasks and meet all order processing deadlines.
- Collaborated with the sales team to ensure timely order fulfillment and customer satisfaction.
- Worked with UPS Portal for shipments.
Marketing & Event Coordinator
DMS Disaster Consultants
Boca Raton
01.2012 - 01.2019
- Opened and staffed a new corporate office, overseeing operations and interdepartmental coordination.
- Supported FEMA-related funding efforts for hospitals, universities, and municipalities during natural disasters.
- Led tradeshow and conference planning, resulting in high-value business leads.
- Designed marketing collateral and improved internal workflow efficiency.
Senior Admissions Advisor
Kaplan University
Pompano
01.2008 - 01.2012
- Pre-qualified and consulted with 40+ prospective students daily.
- Surpassed enrollment targets by an average of 10% monthly.
- Promoted healthcare programs through outbound outreach and recruitment campaigns.
- Conducted admissions interviews and matched candidates with suitable certificate programs.
Education
B.A. - Fashion Merchandising
Tobe-Coburn School
New YorkA.A. - Art
CW Post College
Long IslandSkills
- Customer service excellence
- Sales and marketing strategy
- Travel and hospitality management
- Office and operations administration
- CRM and order fulfillment systems
- Microsoft Office Suite
- Adobe software
- Digital marketing and social media
- NetSuite ERP
- ECW health portal
- Epic systems
- CRM platforms
- Sales techniques
- Phone communication
- Chat support services
- Quicken software
- Social media management tools
- Email communication strategies
- Shopify platform
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $0/yrTimeline
Front Desk Receptionist
TDL Executive Centers
09.2025 - Current
Customer Service Agent
Successories, Inc.
09.2022 - 01.2023
Franchise Owner / Travel Agent
Cruise Planners – Travel Your World, Inc.
04.2019 - 01.2024
Marketing & Event Coordinator
DMS Disaster Consultants
01.2012 - 01.2019
Senior Admissions Advisor
Kaplan University
01.2008 - 01.2012
B.A. - Fashion Merchandising
Tobe-Coburn School
A.A. - Art
CW Post College