Nicholas Alexander Fontana
Cutler Bay,FL
Summary
Experienced sales and customer service professional offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in research and opportunity qualification, memorable outreach, and relentless follow up acumen to drive pipeline and increase client base. Positive attitude, team player, and goal digger.
Overview
4
4
years of professional experience
Work History
Business Development Representative
Trumpia
06.2022 - Current
- First line of offense for inbound leads - responsible for quick-action connections with prospects.
- Leads strategic and relevant product consultations with prospects to vet opportunities for sales closing team.
- Maintains extensive knowledge of business texting software products and services to provide top-notch expertise with customers.
- Expands business through effective network development, identifying new, and prospective clients.
- Develops business pipeline using cold and warm techniques.
- Utilizes knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Uses HubSpot and RingCentral to manage current portfolio and prospective leads.
Outbound Sales Representative
Go Direct Lenders
05.2021 - 06.2022
- Client sales leader responsible for vetting prospective borrowers through qualification and mortgage loan matching stages.
- Managed qualified prospects through first essential steps of loan processing journey.
- Exceeded outbound lead generation KPIs daily, and achieves highest lead conversion percentages consistently.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Product Delivery Specialist (Temp)
Apex Vending
06.2020 - 01.2021
- Managed product inventory and shipment restocking for key regional accounts.
- Led onsite product deliveries for new and renewing account orders to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Sales Associate, In-Store Promoter (Temp)
American Residential Services LLC
03.2020 - 06.2020
- Generated HVAC service leads and sales appointments on-location at home improvement partner stores.
- Engaged customers in-store to drive interest in HVAC maintenance, repair, and replacement programs.
- Answered customer questions about product fit, accessories, and product care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Skills
- Providing Feedback
- Customer Consultations
- Lead Generation
- Lead Qualification
- Product Knowledge
- Customer Relationship Management
- Contact Management Systems
- Business-to-Business Sales
- Persuasive Communication Style
- Critical Thinking
- Lead Development
- Client Correspondence
Timeline
Business Development Representative
Trumpia
06.2022 - Current
Outbound Sales Representative
Go Direct Lenders
05.2021 - 06.2022
Product Delivery Specialist (Temp)
Apex Vending
06.2020 - 01.2021
Sales Associate, In-Store Promoter (Temp)
American Residential Services LLC
03.2020 - 06.2020
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