Nafesa Chowdhury
New Hyde Park,NY
Summary
Proficient in medical office management, delivering exceptional patient care and ensuring accurate record-keeping. Strong interpersonal skills and adaptability contribute to efficient workflows and enhanced patient outcomes. Ready to leverage expertise in a dynamic healthcare setting.
Dedicated professional with expertise in coding and medical billing along with data analyses, Microsoft Word, Excel, SQL, R, ICD-10, etc.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Secretary
Q.C. Medical Care P.C.
9747 77th ST Ozone Park NY 11416
03.2020 - Current
- Administered patient care, ensuring comfort and timely assistance during appointments.
- Assisted healthcare professionals with procedures while demonstrating expertise in clinical protocols.
- Oriented new team members on office procedures and best practices, promoting a cohesive work environment.
- Managed electronic health records, prioritizing accuracy and confidentiality while educating patients on treatment plans.
Medical Biller and Coder
Q.C. Medical Care PC
9747 77th ST Ozone Park NY 11416
08.2015 - 02.2020
- Efficiently processed medical billing claims using industry-standard software, ensuring accuracy and compliance with regulatory standards.
- Conducted comprehensive reviews of patient records to verify eligibility and reduce claim denials.
- Collaborated with healthcare professionals and insurance providers to resolve discrepancies and streamline work flow.
- Audited coded claims and verified medical charts, ensuring accuracy and optimal reimbursement through correct ICD-10 coding.
Sales Representative
GNC Live Well
Hollis, NY
06.2015 - 05.2018
- Cultivated and nurtured strong customer relationships to drive sales growth.
- Conducted product knowledge training for new team members, enhancing overall team performance.
- Executed promotional strategies that resulted in a 40% increase in sales foot traffic and improved customer engagement.
- Analyzed customer feedback to identify trends and enhance service offerings leading to 20% boost in sales.
Sales Associate
Ann Taylor Loft
Roosevelt Field Mall, NY
06.2014 - 06.2015
- Delivered exceptional customer service by actively engaging with clients and addressing inquiries.
- Maintained visual merchandising standards to enhance product presentation and drive sales.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy at checkout.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Medical Volunteer
NY Hospital Queens
Main St. Flushing, NY
09.2010 - 2015
- Provided comprehensive support to medical professionals during procedures, significantly enhancing patient care experiences.
- Worked collaboratively with healthcare teams to streamline patient flow and improve service delivery efficiency.
- Instructed patients on effective healthcare management and preventive strategies to support long-term wellness.
- Oversaw medical supply inventory and partnered with interdisciplinary teams to create customized care plans.
Education
Bachelor of Arts - Psychology
St. Johns University
Jamaica12-2025
Skills
- Expertise in medical office management and billing
- Proficient in medical software and insurance authorization processes
- Strong organizational skills with a focus on problem-solving
- Excellent communication and interpersonal skills
- Highly adaptable with keen attention to detail
Accomplishments
Volunteer Experience; Contributed over 800 hours of dedicated service at NY Hospital Queens, supporting patient care and enhancing the hospital's community outreach programs. Assisted medical staff in various departments, gaining hands-on experience in healthcare practices.
Research on PTSD: Conducted comprehensive research on Post-Traumatic Stress Disorder (PTSD) in military personnel exposed to war. Analyzed data to identify patterns and potential intervention strategies, contributing to a better understanding of mental health challenges faced by veterans.
Developed expertise in medical coding, ensuring accurate billing/coding processes with health care settings.
Certification
Bachelors of Arts Degree in Psychology.
Languages
English
Native or Bilingual
Spanish
Full Professional
Arabic
Professional Working
Italian
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Interests
- Graphic Design
- Drawing and Painting
- Coding and Programming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Interior Design
- Design and Build Websites
- Music
- Photography
- Creative Writing
- Fashion
- Web Development and Design
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Outdoor Recreation
- Running
- Personal Development and Self-Improvement
Timeline
Medical Office Secretary
Q.C. Medical Care P.C.
03.2020 - Current
Medical Biller and Coder
Q.C. Medical Care PC
08.2015 - 02.2020
Sales Representative
GNC Live Well
06.2015 - 05.2018
Sales Associate
Ann Taylor Loft
06.2014 - 06.2015
Medical Volunteer
NY Hospital Queens
09.2010 - 2015
Bachelor of Arts - Psychology
St. Johns University