Nahir Ortega
Summary
I am a high school graduate with experience in team work and hospitality.
Overview
3
3
years of professional experience
Work History
Server
Bob Evans Restaurant
Portage
05.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to kitchen staff efficiently.
- Managed multiple tables while ensuring timely food and drink delivery.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Collaborated with team members to enhance overall guest experience.
- Handled cash and processed payments with attention to detail.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host
Logan’s roadhouse
Portage
01.2023 - 05.2023
- Greeted guests warmly upon arrival and managed seating arrangements.
- Assisted with guest inquiries and provided information about the menu.
- Answered phone calls and managed reservation requests effectively.
- Supported team members during peak hours to enhance service flow.
- Maintained cleanliness and organization of the host stand area.
Education
Loy Norrix High School
Kalamazoo, MISkills
- Customer service
- POS operation
- Order processing
- Cash handling
- Sanitation procedures
- Organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Bob Evans Restaurant
05.2024 - Current
Host
Logan’s roadhouse
01.2023 - 05.2023
Loy Norrix High School