Naila Barajas Esinoza
Merrillville,IN
Summary
Proven to enhance customer satisfaction and dining efficiency at La Carreta Restaurant, I bring a strong work ethic and exceptional customer service skills. Mastering cash handling and dining room organization, I improved staff performance by mentoring and streamlined operations. My flexibility and teamwork contribute to maintaining high standards of cleanliness and service excellence. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
Work History
Cashier
La Carreta Restaurant
Merrillville, IN
12.2020 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Table Busser
La Carreta Restaurant
Merrillville, IN
12.2020 - 07.2022
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Collaborated closely with host/hostess staff regarding seating arrangements, improving overall flow of the dining room during busy periods.
- Maintained knowledge of menu items and daily specials, assisting guests with questions or recommendations as needed.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Demonstrated attention to detail when setting tables according to specific guidelines or special event requirements.
Education
High School Diploma -
Merrillville High School
Merrillville, IN05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Order Taking
- Refunds and exchanges
- Merchandise Restocking
- Excellent teamwork
- Flexible schedule availability
- Dining room organization
Languages
Spanish
Native or Bilingual
Timeline
Cashier
La Carreta Restaurant
12.2020 - 02.2024
Table Busser
La Carreta Restaurant
12.2020 - 07.2022
High School Diploma -
Merrillville High School