Nailea Lopez

As a Store Manager at Sunglass Hut, I was responsible for overseeing all daily store operations, driving sales performance, and delivering exceptional customer service. I managed and trained team members, created staff schedules, monitored inventory levels, and ensured the store consistently met company standards for visual merchandising and operations. I focused on achieving sales goals by analyzing key performance metrics, coaching employees on effective selling techniques, and creating a positive shopping experience for customers. I also handled customer concerns professionally, maintained strong product knowledge, and collaborated with district leadership to support promotions and overall business growth.

My responsibilities for this role was building a high-performance team, selling efficiently, keeping my brand standards fresh on all associates mind, as well as keeping up with operational activities within the store. I was responsible for over 34 associates, making sure they all feel comfortable/safe in their workplace and excited to punch in every shift given. Providing a schedule that meets the business expectations while also being fair with hours that are given to help support the business needs at that given time.

Results-driven retail leader with experience managing high-performing teams,driving sales growth, and maintaining operational excellence. Skilled in coaching associates, improving customer experience, and executing company standards in fast-paced retail environments.

• Provide fast, friendly, while assessing customers' needs
• Responsible for providing training and assistance with operational issues
• Approve Point of Sale transactions and markdowns for mainline registers, Self-Checkout, returns, Pro Desk, Special Services and Tool Rental
• Helping customer with online orders and returns.
• Displayed strong telephone etiquette, effectively handling difficult calls.