Naima Juliao
Atlanta,GA
Summary
3 years of experience excelling in customer service, sales, and security roles. Proficient in utilizing POS systems, conflict resolution, and team leadership to enhance customer satisfaction and operational efficiency. Committed to leveraging skills in merchandising and inventory management to create a positive shopping experience and drive sales growth. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
DTLR
Atlanta, Ga
05.2025 - 01.2026
- Assist customers, boosting sales through product knowledge and personalized service.
- Achieved top sales ranking by consistently exceeding monthly targets.
- Utilize effective communication and problem-solving to enhance customer satisfaction.
- Collaborate with team to optimize store layout, improving shopping experience.
- Contribute to inventory management, ensuring accurate stock levels and timely replenishment.
Event Security
State Farm Arena
Atlanta, Ga
03.2024 - 12.2024
- Conduct regular patrols, ensuring security and detecting unauthorized activities.
- Respond promptly to alarms and emergencies, implementing company procedures.
- Verify credentials of entrants, ensuring compliance with security protocols.
- Address inquiries and assist visitors, resolving conflicts and disturbances.
- Collaborate with law enforcement, providing necessary information and cooperation.
Cashier
Publix
Atlanta, Ga
06.2023 - 08.2024
- Greet 20+ customers daily, offer product advice, and assist in locating items.
- Manage $1000+ cash drawer daily with high accuracy in audits.
- Assist 20+ customers with returns and exchanges each day.
- Enroll over 20 customers monthly in rewards program.
- Perform guest assistance and store sanitization effectively.
Sales Associate
Hibbett Sports
Atlanta, Ga
09.2022 - 05.2023
- Mentored 5+ sales associates, enhancing sales techniques and customer service.
- Executed weekly inventory checks, preventing stock discrepancies.
- Processed 300+ weekly transactions with 100% accuracy using POS system.
- Resolved customer complaints, achieving 95% satisfaction rate.
- Assisted 100+ customers per shift, providing product expertise and order processing.
Sales Associate
Rue 21
Atlanta, Ga
06.2022 - 08.2022
- Assisted customers with product selections, boosting sales by enhancing shopping experiences.
- Managed inventory, ensuring stock levels met customer demand and reduced shortages.
- Collaborated with team members to streamline checkout processes, improving efficiency.
- Resolved customer inquiries promptly, enhancing satisfaction and repeat business.
- Executed promotional strategies, driving increased foot traffic and revenue.
Education
Bachelor of Arts - Criminal Justice
Clark Atlanta University
Atlanta, GA05.2027
Dual Enrollment Credits - undefined
Georgia State University
Atlanta, GA05.2023
High School Diploma - undefined
D.M Therrell High School
Atlanta, GA05.2023
Skills
- Customer Service
- Sales
- Merchandising
- Security Patrols
- Conflict Resolution
- POS System
- Inventory Management
- Team Leadership
- Cash Handling
Websites
Languages
Spanish
Proficient
Links
Linkedin
Timeline
Sales Associate
DTLR
05.2025 - 01.2026
Event Security
State Farm Arena
03.2024 - 12.2024
Cashier
Publix
06.2023 - 08.2024
Sales Associate
Hibbett Sports
09.2022 - 05.2023
Sales Associate
Rue 21
06.2022 - 08.2022
Dual Enrollment Credits - undefined
Georgia State University
High School Diploma - undefined
D.M Therrell High School
Bachelor of Arts - Criminal Justice
Clark Atlanta University