Naima Ramasar
Deltona,FL
Summary
Accomplished Barista Trainer at Starbucks, I excel in coffee expertise, leadership, and creating customer connections. I help enhance customer satisfaction through high-quality beverage creation and help my team stay on track and succeed. Also, ready to help my team achieve company goals and meet standards. Very organized and dependable at managing multiple priorities with a positive attitude. Committed to ensuring customer satisfaction by providing exceptional service and proficient in utilizing customer service and exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
05.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Learned new drinks and procedures first and instructed new team members on how to make to standard and ensure great beverage quality
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages
- Provided coaching and mentoring to employees
- Made and serve specific café beverages while focusing on speed, quality, and consistency
- Operate espresso machines and coffee brewers to craft beverages
- Maintained appropriate and consistent attendance and punctuality
- Handled cash and processed payments accurately to avoid errors
- Perform opening and closing procedures
- Promoted to Barista Trainer in 2023
- Won Partner of the Quarter in October of 2023
- Achieved becoming a Coffee Master through effectively participating in the selective Coffee Master Program in Summer 2024
Education
High School Diploma -
University High School
Orange City, FLAssociate Of Science - Nursing
Daytona State College
Daytona Beach, FL01-2028
Skills
- Leadership experience
- Cleanliness standards
- Coffee expertise
- Barista mentoring
- Cash handling
- Active listener
- Decision-making
- FLUENT IN ENGLISH
- Team collaboration
- Innovative thinking
Timeline
Barista Trainer
Starbucks
05.2022 - Current
High School Diploma -
University High School
Associate Of Science - Nursing
Daytona State College
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