Najaf Gill
Charlotte,NC
Summary
Customer-oriented General Manager with three years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Best Western Plus Charlotte/Matthews Hotel
05.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Assisted in recruiting, hiring and training of team members.
Manager and Cashier
Gill's 58 Gas Station
01.2015 - 03.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Science - Economics
University of North Carolina At Charlotte
Charlotte, NC05.2025
Bachelor of Science - Accounting
University of North Carolina At Charlotte
Charlotte, NC05.2025
High School Diploma -
Tunstall High School
Dry Fork, VA05.2020
Skills
- Staff Supervision
- Program Administration
- Budget coordination
- Business Forecasting
- Quality Assurance
- Financial Oversight
Accomplishments
- Closed a 6+ million property deal in Charlotte, NC
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 3% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Best Western Plus Charlotte/Matthews Hotel
05.2021 - Current
Manager and Cashier
Gill's 58 Gas Station
01.2015 - 03.2020
Bachelor of Science - Economics
University of North Carolina At Charlotte
Bachelor of Science - Accounting
University of North Carolina At Charlotte
High School Diploma -
Tunstall High School
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