Najah Russell
Pensacola
Summary
Motivated and detail-oriented Master of Social Work (MSW) candidate with hands-on experience in healthcare administration, patient scheduling, and electronic health record (EHR) systems. Proven ability to manage responsibilities independently in remote environments. Recognized for delivering outstanding customer service, maintaining confidentiality, and facilitating streamlined patient care. Passionate about helping others and improving operational efficiency in healthcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Escambia County School District
01.2025 - Current
- Provide classroom instruction in the absence of regular teachers across various grade levels.
- Foster a positive, organized learning environment and follow established lesson plans.
- Communicate effectively with students, parents, and faculty to support academic success.
Patient Service Representative
Forefront Dermatology
07.2024 - 01.2025
- Scheduled patient appointments and coordinated follow-ups with precision and care.
- Verified insurance information and processed payments in a fast-paced clinical environment.
- Maintained accurate records in EHR systems while upholding HIPAA standards.
- Assisted patients with scheduling inquiries and rescheduling needs.
Medical Scribe
AQuity Solutions
06.2023 - 07.2023
- Documented real-time physician-patient interactions remotely using EHR software.
- Applied knowledge of medical terminology to ensure transcription accuracy.
- Contributed to improved workflow by supporting provider documentation tasks.
Sales Associate
Victoria’s Secret
06.2021 - 08.2021
- Delivered exceptional customer service and assisted with product selection.
- Operated cash register and managed inventory restocking.
- Maintained organized and visually appealing merchandise displays.
Office Assistant
Escambia County Summer Program
06.2019 - 08.2019
- Organized school records and filing systems for administrative staff.
- Relayed messages and provided daily support to faculty, staff, and students.
- Helped ensure effective communication and operational support within the school.
Education
Bachelor of Science - Health Science
Florida A&M University
Tallahassee, FL12.2024
No Degree -
Tallahassee Community College
Tallahassee, FL07.2022
Master of Science - Social Work
The University of West Florida
Pensacola, FL12-2026
Skills
- Patient Scheduling & Coordination
- Electronic Health Records (EHR) Systems
- Remote Healthcare Support & Documentation
- Insurance Verification & Payment Processing
- Data Entry Accuracy & File Management
- HIPAA Compliance & Patient Confidentiality
- Verbal and Written Communication
- Adaptable
Certification
- Certified Patient Care Technician – National Health Care Association
- Certified Medical Assistant – National Health Care Association
- Certified Medical Administrative Assistant – National Health Care Association
Affiliations
- Tau Sigma National Honor Society
- NAACP
- Health Science Professionals Student Association
Timeline
Substitute Teacher
Escambia County School District
01.2025 - Current
Patient Service Representative
Forefront Dermatology
07.2024 - 01.2025
Medical Scribe
AQuity Solutions
06.2023 - 07.2023
Sales Associate
Victoria’s Secret
06.2021 - 08.2021
Office Assistant
Escambia County Summer Program
06.2019 - 08.2019
Bachelor of Science - Health Science
Florida A&M University
No Degree -
Tallahassee Community College
Master of Science - Social Work
The University of West Florida
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