Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
Denver, CO
10.2020 - 02.2023
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Behavior Analyst
Key Autism Services
Houston, MN
02.2021 - 01.2022
Supported individuals dealing with mental health and emotional issues.
Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Recruiter Coordinator
Loft Orbital
Denver, CO
01.2019 - 05.2021
Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
Recruiter
Tri Search
Denver, CO
04.2018 - 04.2019
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.