Naja Marie
Houston
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
10.2020 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Behavior Analyst
Key Autism Services
02.2021 - 01.2022
- Supported individuals dealing with mental health and emotional issues.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Recruiter Coordinator
Loft Orbital
01.2019 - 05.2021
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
Recruiter
Tri Search
04.2018 - 04.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Education
Master of Clinical Mental Health Counseling -
TSU
Houston, TX2025
Bachelor of Arts - Psychology
TSU
Houston, TX2020
Skills
- Professional Telephone Demeanor
- Calendaring
- Administrative Support
- Transportation Solution Development
Timeline
Behavior Analyst
Key Autism Services
02.2021 - 01.2022
Customer Service Representative
Kaiser Permanente
10.2020 - 02.2023
Recruiter Coordinator
Loft Orbital
01.2019 - 05.2021
Recruiter
Tri Search
04.2018 - 04.2019
Master of Clinical Mental Health Counseling -
TSU
Bachelor of Arts - Psychology
TSU
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