Naje'e Santos
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server/Waitress
Azara Kitchen
03.2024 - 04.2024
- Place orders with kitchen staff
- Arrange table settings
- Know and follow applicable food service safety regulations and best practices
- Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
Sales Associate
UNIQLO USA
05.2022 - 10.2023
- Followed very high standards, codes and rules
- Supported team members on the sales floor
- Provided customer service and feedback.
Cashier
The Home Depot
07.2018 - 06.2022
- Assist checkout and/or return transactions
- Product knowledge
- Identify selling opportunities
- Heavy lifting.
Concessions Cashier
Coney Island Amphitheater
06.2016 - 08.2018
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Collaborated with team members to ensure smooth operations during high-volume periods.
Sales Associate
Old Navy
04.2017 - 05.2017
- Assisting customers select products based on their needs
- Suggestive selling, product knowledge
- Greeting in a welcoming manner
- Response to customer questions and concerns.
Cashier
Century 21 Department Stores
12.2015 - 01.2017
- Customer experience with fair, friendly and courteous service
- Sales on POS by scanning items, itemizing, and totaling customers purchases
- Resolved customer issues and answering questions.
Cashier
Relish Catering Company
09.2014 - 01.2015
- Kept work area clean and neat at all times
- Provided customer service with exceptional care and attention
- Money management.
Education
Incomplete Degree -
LaGuardia Community College
Queens, New York08.2016
High School Diploma -
Academy Of Urban Planning
Brooklyn, New York06.2015
Skills
- Active listening
- Leadership - being able to give instructions to others to keep a specific order
- Problem solving - bringing a situation to a conclusion with others to help everyone understand a problem that will help keep order
- Guest Engagement
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Warm and Friendly
- Ability to Lift 30 Pounds
Awards
Cosmetology License, 2018
Timeline
Server/Waitress
Azara Kitchen
03.2024 - 04.2024
Sales Associate
UNIQLO USA
05.2022 - 10.2023
Cashier
The Home Depot
07.2018 - 06.2022
Sales Associate
Old Navy
04.2017 - 05.2017
Concessions Cashier
Coney Island Amphitheater
06.2016 - 08.2018
Cashier
Century 21 Department Stores
12.2015 - 01.2017
Cashier
Relish Catering Company
09.2014 - 01.2015
Incomplete Degree -
LaGuardia Community College
High School Diploma -
Academy Of Urban Planning
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