Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

NAJELY ORTIZ

West Valley,UT

Summary

Reliable Counselor lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding. Counselor brings familiarity with numerous diagnoses and treatment protocols. Adept response to emergency situations with direct, calm, respectful demeanor. Passionate promoter of patient support and resource advocacy. Dutifully juggles tasks related to customer privacy and treatment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Behavior Analyst

Ingeneria Transformacional
Salt Lake, UT
01.2024 - Current
  • Maintained accurate documentation of all assessment results and interventions used.
  • Developed crisis intervention plans for use during emergency situations.
  • Advised caregivers on how best to support their child's learning process.
  • Educated staff members on proper behavioral management procedures.
  • Administered standardized tests and evaluated test results to measure improvement levels.
  • Observed clients in various settings while taking detailed notes regarding their behavior.
  • Created positive reinforcement strategies tailored to each client's needs.
  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.

Wear-House Employee

Amazon
West Valley, UT
10.2023 - Current
  • Inspected products for damage and coordinated applicable returns to vendors
  • Assisted assembly team with packaging, sorting and labeling
  • Coordinated smooth receiving of incoming products
  • Maintained warehouse cleanliness, order and safety
  • Labeled and stacked completed boxes for quick shipment
  • Collected and packaged items to successfully fulfill orders
  • Organized and transported pallets to warehouse locations to maintain organized inventory areas
  • Organized warehouse areas for optimum accessibility and order.

Childcare Provider

Valley High School - Site 1
South Jordan, UT
02.2023 - 07.2024
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Read books aloud to small groups or individual children.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Observed children's behavior and development, communicate information with parents.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Attended professional development workshops to stay current on best practices in early childhood education.

Customer Service Representative

Winco Foods
West Valley, UT
12.2022 - 05.2023
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Addressed customer concerns and complaints and resolved issues promptly
  • Offered products and services to meet customers' needs and goals
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Education

HIGH SCHOOL DIPLOMA -

Valley High School
South Jordan, UT

Skills

  • Customer service
  • Problem solving
  • Communication
  • Product knowledge
  • Issue resolution
  • Paperwork management
  • Applied Behavior Analysis
  • Patient Advocacy
  • Care Planning
  • Intervention Support
  • Data collection and analysis
  • Behavioral Intervention Plans
  • Social Skills Development
  • Behavior Modification Techniques
  • Self Motivation
  • Team Collaboration
  • Organizational Skills

Languages

  • English, Fluent
  • Spanish, Fluent

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Behavior Analyst

Ingeneria Transformacional
01.2024 - Current

Wear-House Employee

Amazon
10.2023 - Current

Childcare Provider

Valley High School - Site 1
02.2023 - 07.2024

Customer Service Representative

Winco Foods
12.2022 - 05.2023

HIGH SCHOOL DIPLOMA -

Valley High School

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NAJELY ORTIZ