Najwa McKenzie
North Miami,FL
Summary
Motivated and driven FIU Business Management student with a strong academic record, proven leadership, and a dedication to personal and professional growth. Brings a strong work ethic, adaptability, and excellent communication skills, with a commitment to contributing value in team-oriented, fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Earls Kitchen + Bar
Fort Lauderdale, FL
09.2025 - 07.2026
- Greeted guests warmly and seated them promptly based on availability and flow.
- Managed reservation system, enhancing seating efficiency and guest flow.
- Engaged guests in friendly conversation while walking them to their table, including recommending specials to enhance their experience, and increase sales.
- Coordinated with servers to ensure smooth and timely service delivery.
- Assisted co-workers by resetting tables efficiently, running food, and supporting guest needs to maintain smooth table turnover during high-volume shifts.
- Engaged guests in conversation while leading them to tables, recommending specials to enrich experience and boost sales.
- Responded to phone inquiries to schedule and confirm reservations, addressing service questions to improve guest satisfaction.
Medical Receptionist
Epican Medicinals (Neutraceutical Company)
Kingston, Jamaica
05.2025 - 08.2025
- Checked in and out patients for appointments, ensuring smooth operations and timely service.
- Explained policies and procedures to patients, enhancing their understanding and compliance.
- Verified insurance coverage for appointments and collected co-payments as required.
- Handled administrative tasks, including filing documents and data entry, to maintain organized patient records.
- Explained policies and procedures to patients.
- Verified insurance coverage for appointments and collected co-payments.
- Handled administrative tasks, including filing documents and data entry.
FOH Team Member
Bento Asian Kitchen and Sushi
Davie, Florida
04.2024 - 02.2025
- Greeted and assisted customers with menu selections and special requests.
- Coordinated with kitchen staff to facilitate prompt food delivery.
- Collaborated with kitchen staff to ensure timely food delivery.
- Supported training of new team members in service protocols to maintain high service standards.
- Addressed customer inquiries and complaints, enhancing overall satisfaction.
- Completed daily side work tasks assigned by supervisor or manager.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
Tutor, Special Needs Students
Special Needs Camp
Davie, Florida
03.2023 - 08.2023
- Designed creative and engaging lesson plans tailored to individual learning needs to maintain focus and encourage participation.
- Facilitated homework, class assignments, and skill-building activities, enhancing academic performance and boosting student confidence.
- Monitored student progress, and provided constructive feedback during sessions.
- Monitored student progress and provided targeted feedback, fostering ongoing improvement and growth.
- Adapted learning materials to accommodate various student needs and preferences. to suit diverse learning styles and abilities.
- Utilized technology and online tools during sessions to enhance engagement and learning outcomes.
- Maintained patience, empathy, and professionalism while supporting diverse learning styles and needs.
Education
BBA - Business Administration And Management
Florida International University
Miami, FL01.2030
High School Diploma -
Nova Southeastern University
Davie, FL05.2025
Skills
- Customer service
- Organizational skills
- Time management
- Multitasking abilities
- Detail-oriented
- Communication skills
Accomplishments
- 3.8 GPA
- Honor Roll 2016-present
- Elected Captain of Track and Field Team
- National Society of High School Scholars Member
- Awarded The Pinnacle Award from the Broward County Non-Public School Association
Timeline
Hostess
Earls Kitchen + Bar
09.2025 - 07.2026
Medical Receptionist
Epican Medicinals (Neutraceutical Company)
05.2025 - 08.2025
FOH Team Member
Bento Asian Kitchen and Sushi
04.2024 - 02.2025
Tutor, Special Needs Students
Special Needs Camp
03.2023 - 08.2023
BBA - Business Administration And Management
Florida International University
High School Diploma -
Nova Southeastern University