Summary
Overview
Work History
Education
Skills
Timeline
Generic

NaKaila Bailey

Denver,CO

Summary

Customer Service Representative with six years of experience in resolving inquiries and fostering customer loyalty. Thrives in fast-paced environments while delivering empathetic support. Utilizes CRM tools and communication platforms to enhance client interactions. Seeking to apply problem-solving skills in a remote role to support clients globally.

Overview

4
4
years of professional experience

Work History

Patient Service Specialist

Next Care Urgent Care
Aurora, CO
09.2023 - 04.2024
  • Registered patients and collected essential medical information for appointments.
  • Scheduled appointments using electronic health record systems efficiently.
  • Greeted patients and ensured a welcoming environment at urgent care facility.

Customer Service Representative

24-7 Intouch
Aurora, Colorado
07.2020 - 11.2020
  • Provided product information and troubleshooting support to enhance customer satisfaction.
  • Assisted customers with inquiries through various communication channels.
  • Documented customer interactions accurately using company software systems.

Remote Sales Associate

Infocus
Denver, Colorado
03.2020 - 07.2020
  • Assisted customers in selecting products and provided detailed product information.
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained store cleanliness and organized merchandise displays effectively.

Education

Dental Assistant And Radiology - Dental Assistant

Academy Of Dental Assistant Careers
Brighton, CO
09.2022 - 11.2022

Eagle Crest High School
Centennial, CO

Skills

  • Electronic health records
  • Appointment scheduling
  • Patient registration
  • Insurance verification
  • Data Entry and Documentation
  • CRM
  • Proficiency in ( Microsoft Office, Zoom, Slack, Zendesk)
  • Customer interactions
  • Technical skills

Timeline

Patient Service Specialist

Next Care Urgent Care
09.2023 - 04.2024

Dental Assistant And Radiology - Dental Assistant

Academy Of Dental Assistant Careers
09.2022 - 11.2022

Customer Service Representative

24-7 Intouch
07.2020 - 11.2020

Remote Sales Associate

Infocus
03.2020 - 07.2020

Eagle Crest High School
NaKaila Bailey