Nakayla Powell
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Bojangles'
11.2023 - Current
- Demonstrate strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborate effectively with team members to ensure smooth and efficient restaurant operations.
- Addressed and resolved customer complaints promptly and courteously.
- Assisted with inventory management, including stock rotation and restocking supplies.
Walmart Stocker
Walmart
03.2023 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- .Assisted customers in locating specific items and loading oversized items into their vehicles.
Party Host
Sparetime Entertainment
07.2022 - 02.2023
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
Front End Associate
Walmart
11.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Stayed current with industry trends and best practices, applying knowledge to continuously improve product offerings.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High school or equivalent -
East Mecklenburg High School
06.2023
Skills
- Food Service
- Communication skills
- Analysis skills
- Cash Handling
- Time Management
- Retail sales
- Host/Hostess
- Organizational Skills
- Pallet Jack
- Serving
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Certification
- CPR Certification,
- ServSafe
Timeline
Crew Member
Bojangles'
11.2023 - Current
Walmart Stocker
Walmart
03.2023 - Current
Party Host
Sparetime Entertainment
07.2022 - 02.2023
Front End Associate
Walmart
11.2021 - 06.2022
High school or equivalent -
East Mecklenburg High School