Nakebria Murray
Teaneck,NJ
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at Home Team BBQ and other esteemed venues. Excelled in high-pressure environments, enhancing guest relations and operational efficiency. Skilled in POS software and multitasking, consistently delivering exceptional service and driving team success. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
10
10
years of professional experience
Work History
Host
Home Team Bbq
05.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Receptionist
Brazilian Wax and Spa by Claudia
04.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Host
Smoked
02.2022 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Host
Ruth Chris Steakhouse
10.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Sales Associate
B and C Vacuums
02.2014 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05.2027
High School Diploma -
Teaneck High School
Teaneck, NJ06.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- POS Software
- Reservations
- Guest Relations
- Telephone reception
- Data Entry
- Time Management
Timeline
Host
Home Team Bbq
05.2023 - 03.2024
Receptionist
Brazilian Wax and Spa by Claudia
04.2022 - 01.2023
Host
Smoked
02.2022 - 04.2022
Host
Ruth Chris Steakhouse
10.2021 - 02.2022
Sales Associate
B and C Vacuums
02.2014 - 06.2018
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Teaneck High School
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